Back-office non-voice BPO role — no phone calls, just email, chat, and data processing from home. Structured work, clear metrics, weekly pay. If you are good with written communication and want proper BPO experience on your resume without the stress of voice-process targets, this is the right role.

What You Will Do

• Handle email and chat tickets from employers and candidates — resolve within SLA


• Process back-office data forms and CMS updates on a daily task schedule


• Maintain daily productivity and quality scores reported to your team lead


• Coordinate with the voice team on cases that require follow-up across both channels

Your Typical Shift

Log in at your shift start time (10 AM or 2 PM, your choice). Pull your morning ticket queue — usually 20 to 35 emails and 2 to 3 live chat threads. Work through them in priority order, resolving within the SLA window for each category. Flag complex cases for senior review. Submit your end-of-shift summary report. Sign off. The work is entirely screen-based — no phone needed, no headset required, no background noise issues to worry about.

What You Need

• Good written English — you will be composing email replies, not just reading them


• Laptop with internet | Typing 30+ WPM preferred


• 10+2 or graduate | Freshers welcome with basic computer skills


• Fixed shift commitment: 10 AM–4 PM or 2 PM–8 PM, Monday to Saturday

?13,000–?20,000/month | Monthly performance incentive | Real BPO back-office experience | WFH permanently | Immediate joining | Apply now and join the current training batch forming this week.

Why Back-Office BPO Experience Matters

Non-voice back-office experience is one of the most portable career assets in India's BPO and operations sector. Unlike voice process experience, which can be industry-specific, back-office skills — email handling, SLA management, data processing, CRM usage — transfer directly across industries. After 12 months in this role, your resume qualifies you for back-office positions at larger BPO companies, domestic and international operations teams, and e-commerce support functions — all of which pay significantly more than fresher-level positions. This role is a genuine career investment, not just a short-term income source.