Non-voice back-office BPO role — no calls, no voice process. Email, chat, and data work only. We designed this role for candidates who are strong in written communication and prefer structured back-office work over phone-based customer interaction. Check if this is you:

? This Is the Right Role If You

• Prefer written communication over phone calls — no voice work at all in this track


• Have experience or genuine interest in email support, chat handling, or data processing


• Are a graduate or 10+2 with basic computer skills and a working laptop


• Can commit to a fixed shift of 6 hours, 5 days a week from home


• Type at least 30 WPM accurately — you will be handling multiple email threads simultaneously


• Are comfortable with SLA targets and daily quality scoring

? Do Not Apply If You

• Only have a smartphone — a laptop is mandatory for back-office work


• Cannot commit to a fixed daily shift — we do need consistent availability


• Are looking for a role with no performance metrics — back-office BPO tracks quality carefully

? What the Work Involves

• Handling email tickets from employers and job seekers within SLA timeframes


• Processing back-office data forms and updating records in our CMS


• Chat support during peak hours — text-based, no video or voice


• Maintaining daily productivity and quality reports for your team lead


• Flagging escalation cases and coordinating handoff to the senior team

Growth and Pay

Salary is ?13,000–?21,000/month with a monthly performance incentive for operators who consistently meet quality targets. The growth path here is clear: strong performers move to Senior Associate at 6 months (?20,000–?28,000/month) and Team Lead at 12–18 months (?28,000–?38,000/month). Both are fully remote roles. Many of our current team leads started as freshers in this exact position. Apply now — training batches open every two weeks and current positions are filled on a first-come, first-selected basis.