Job Summary

Global MNC Tech is seeking a dedicated and technically skilled Evening Shift Technical Support Specialist – Gaming Console to join our dynamic support team. In this role, you will assist customers in resolving technical issues related to gaming consoles, software updates, connectivity, and account services. You will serve as the primary point of contact for gamers who require assistance, ensuring an excellent support experience while maintaining the highest standards of professionalism and technical accuracy.

This role is ideal for individuals who have a strong passion for gaming technology, problem-solving abilities, and the ability to communicate complex technical solutions in a simple and friendly manner.

Key Responsibilities

• Provide technical support for gaming console hardware, software, and network connectivity issues.

• Diagnose and troubleshoot problems related to console performance, system updates, controller connectivity, and online gaming services.

• Assist customers through multiple communication channels including chat, email, and phone support.

• Document customer issues, troubleshooting steps, and resolutions in the support ticketing system.

• Guide users through installation, configuration, and setup processes for gaming consoles and accessories.

• Escalate complex technical problems to advanced technical teams when necessary.

• Maintain up-to-date knowledge of gaming console features, firmware updates, and common issues.

• Deliver high levels of customer satisfaction by resolving issues efficiently and professionally.

Required Skills and Qualifications

• Bachelors degree or diploma in Information Technology, Computer Science, or a related field (preferred but not mandatory).

• Strong knowledge of gaming consoles, accessories, and online gaming platforms.

• Excellent troubleshooting and analytical skills.

• Strong written and verbal communication abilities in English.

• Ability to explain technical solutions clearly to non-technical users.

• Customer-centric mindset with strong interpersonal skills.

• Basic understanding of networking concepts such as Wi-Fi connectivity, NAT types, and router configurations.

Experience

• 1–3 years of experience in technical support, IT help desk, or customer support roles.

• Experience supporting gaming consoles, consumer electronics, or entertainment devices is highly preferred.

• Fresh graduates with strong technical knowledge and passion for gaming technology are encouraged to apply.

Working Hours

• Evening Shift: Typically between 4:00 PM – 12:00 AM (subject to operational requirements).

• 5 days per week with rotational weekend support if required.

• Remote or hybrid work options may be available depending on the project.

Knowledge, Skills and Abilities

• Strong diagnostic and technical problem-solving capabilities.

• Familiarity with console operating systems, firmware updates, and online gaming services.

• Ability to multitask and handle multiple support requests simultaneously.

• Excellent attention to detail and documentation skills.

• Ability to remain calm and patient while assisting frustrated users.

• Team collaboration skills and adaptability in a fast-paced technical environment.

Benefits

• Competitive salary package.

• Performance bonuses and incentive programs.

• Health insurance and wellness programs.

• Paid training and certification opportunities.

• Work-from-home or hybrid flexibility (role dependent).

• Career growth opportunities within technical support and IT operations.

• Employee engagement programs and gaming community events.

Why Join Global MNC Tech

At Global MNC Tech, we believe technology should enhance peoples experiences, especially in the world of gaming and digital entertainment. By joining our team, you will work with innovative technologies, collaborate with passionate professionals, and gain exposure to global support operations. We offer a supportive environment where your technical expertise and passion for gaming can grow into a rewarding long-term career.

How to Apply

Interested candidates can submit their updated resume along with a brief cover letter highlighting their technical support experience and interest in gaming technology. Applications can be sent through the companys career portal or via the official recruitment email listed on the Global MNC Tech careers page. Shortlisted candidates will be contacted for an initial screening followed by a technical interview.