Job Summary

Global MNC Tech is seeking a highly motivated and detail-oriented Evening Shift Technical Support – Server Operations professional to join our growing technology support team. In this role, you will be responsible for monitoring, maintaining, and troubleshooting enterprise server environments to ensure high availability, performance, and reliability.

The ideal candidate will have strong technical knowledge of server infrastructure, operating systems, and troubleshooting techniques. You will work closely with infrastructure engineers, network teams, and system administrators to identify issues, implement solutions, and support mission-critical systems for global clients.

Key Responsibilities

• Monitor and manage server infrastructure to ensure optimal performance and uptime.

• Provide technical support for Windows and Linux server environments.

• Troubleshoot hardware, software, and network-related issues affecting server operations.

• Respond to system alerts, incidents, and service requests in a timely manner.

• Perform routine server maintenance tasks such as patching, updates, and backups.

• Document technical procedures, troubleshooting steps, and incident resolutions.

• Collaborate with internal teams to resolve complex infrastructure issues.

• Support system upgrades, migrations, and deployment of new servers.

• Ensure compliance with IT security policies and operational standards.

• Maintain accurate logs and reports for incident management and system monitoring.

Required Skills and Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field.

• Strong understanding of server infrastructure and system administration.

• Knowledge of Windows Server and Linux operating systems.

• Familiarity with server monitoring tools and ticketing systems.

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).

• Excellent troubleshooting and problem-solving abilities.

• Strong communication and documentation skills.

• Ability to work independently and handle multiple technical issues simultaneously.

Experience

• Minimum 2–5 years of experience in technical support, system administration, or server operations.

• Experience working in 24/7 IT support environments or NOC (Network Operations Center) is preferred.

• Exposure to virtualization technologies such as VMware or Hyper-V is an advantage.

• Experience with cloud platforms (AWS, Azure, or Google Cloud) is a plus.

Working Hours

• Evening Shift: Typically between 2:00 PM – 11:00 PM or 4:00 PM – 1:00 AM (based on project requirements).

• Rotational weekend or on-call support may be required.

• Fully remote or hybrid work options may be available depending on the project.

Knowledge, Skills and Abilities

• Strong analytical thinking and technical troubleshooting skills.

• Ability to work in a fast-paced, high-availability environment.

• Proficiency in system monitoring and incident response procedures.

• Ability to prioritize tasks and manage time effectively.

• Strong team collaboration and customer service orientation.

• Adaptability to new technologies and continuous learning.

Benefits

• Competitive salary package.

• Work-from-home or hybrid flexibility.

• Health insurance and wellness programs.

• Paid time off and company holidays.

• Professional training and certification support.

• Career advancement opportunities within a global technology organization.

• Exposure to international clients and enterprise-scale infrastructure.

Why Join Global MNC Tech

At Global MNC Tech, we are committed to innovation, collaboration, and professional growth. Our teams work on cutting-edge technologies and support global infrastructure used by leading organizations worldwide. By joining us, you will have the opportunity to expand your technical expertise, work with experienced professionals, and build a rewarding career in enterprise IT operations.

How to Apply

Interested candidates are invited to submit their updated resume and a brief cover letter highlighting relevant experience in server operations or technical support.

Please apply through our official careers portal or send your application to the Global MNC Tech recruitment team with the subject line: Application – Evening Shift Technical Support (Server Ops).