Job Summary

Global MNC Tech is seeking a highly motivated and customer-focused Remote Customer Support Representative (Mandarin/English Interpreter) to join our growing global support team. In this role, you will serve as a vital communication bridge between Mandarin-speaking and English-speaking customers and internal teams. The ideal candidate is fluent in both languages, possesses excellent interpersonal skills, and thrives in a fast-paced remote environment. You will be responsible for delivering exceptional customer experiences while ensuring accurate and culturally appropriate interpretation.

Key Responsibilities

• Provide real-time interpretation services between Mandarin and English for customer support interactions.

• Handle inbound and outbound customer inquiries via phone, chat, and email with professionalism and empathy.

• Accurately translate customer concerns, technical information, and resolutions.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Resolve customer issues efficiently while meeting quality and productivity targets.

• Collaborate with cross-functional teams to escalate and resolve complex cases.

• Ensure compliance with company policies, data privacy standards, and service protocols.

• Continuously improve product knowledge and customer service techniques.

Required Skills and Qualifications

• Native or near-native fluency in Mandarin and English (spoken and written).

• Excellent verbal communication and active listening skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to work independently in a fully remote environment.

• Proficiency with computers, CRM systems, and common support tools.

• High level of cultural sensitivity and professionalism.

• Strong attention to detail and accuracy in interpretation.

Experience

• Minimum 1–3 years of experience in customer support, call center, or interpretation roles preferred.

• Experience in remote customer service environments is an advantage.

• Prior experience in BPO, tech support, or multilingual support is highly desirable.

• Fresh graduates with strong language proficiency may be considered.

Working Hours

• Fully remote position.

• Must be willing to work rotating shifts, including weekends and public holidays if required.

• Flexibility to support global time zones is essential.

• Full-time schedule with performance-based shift assignments.

Knowledge, Skills and Abilities

• Strong multitasking capabilities in a fast-paced environment.

• Ability to remain calm and professional under pressure.

• Familiarity with customer service metrics such as CSAT, AHT, and FCR.

• Quick learner with the ability to adapt to new tools and processes.

• Team-oriented mindset with strong accountability.

• High level of integrity and confidentiality handling customer data.

Benefits

• Competitive salary package.

• Work-from-home flexibility.

• Performance bonuses and incentives.

• Paid training and ongoing professional development.

• Health and wellness benefits (where applicable).

• Career growth opportunities within Global MNC Tech.

• Supportive and inclusive global team culture.

Why Join

At Global MNC Tech, we believe our people are our greatest asset. You will be part of a dynamic, multicultural environment where your language skills and customer focus make a real impact. We offer strong career progression, continuous learning opportunities, and the flexibility of remote work while supporting global clients at scale. If you are passionate about communication and customer excellence, this role offers the perfect platform to grow your career.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting their Mandarin and English proficiency and relevant customer support experience. Shortlisted applicants will be contacted for a language assessment and virtual interview.