Job Summary

Global MNC Tech is seeking a proactive and customer-focused Remote Customer Success Manager to drive value realization, retention, and growth across our enterprise SaaS client portfolio. In this role, you will act as a trusted advisor to key customers, ensuring successful onboarding, adoption, and long-term satisfaction with our platform. The ideal candidate combines strong relationship management skills with a data-driven mindset and a deep understanding of SaaS business models.

Key Responsibilities

• Build and maintain strong, long-term relationships with enterprise customers as the primary point of contact.

• Lead customer onboarding, implementation support, and adoption strategies to ensure time-to-value.

• Monitor customer health metrics and proactively address risks to improve retention and reduce churn.

• Conduct regular business reviews and strategic check-ins with key stakeholders.

• Identify expansion opportunities including upsell and cross-sell in collaboration with Sales.

• Advocate for customer needs internally by working closely with Product, Support, and Engineering teams.

• Develop and deliver customer success plans tailored to client business goals.

• Track and report on customer success KPIs such as NPS, renewal rates, and product usage.

• Create scalable processes, playbooks, and best practices for customer lifecycle management.

Required Skills and Qualifications

• Bachelors degree in Business, Marketing, IT, or a related field (Masters preferred).

• Proven ability to manage enterprise-level client relationships in a SaaS environment.

• Strong communication, presentation, and stakeholder management skills.

• Analytical mindset with experience interpreting customer data and usage metrics.

• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).

• Ability to manage multiple accounts and priorities in a fast-paced remote environment.

• Customer-centric approach with strong problem-solving capabilities.

Experience

• 5+ years of experience in Customer Success, Account Management, or related SaaS client-facing roles.

• Demonstrated success managing enterprise or strategic accounts.

• Experience in subscription-based or cloud software businesses is highly preferred.

• Background working in fully remote or distributed teams is an advantage.

Working Hours

• Fully remote role.

• Flexible schedule with required overlap during core business hours.

• Occasional availability for global client meetings across time zones may be required.

Knowledge, Skills, and Abilities

• Deep understanding of SaaS customer lifecycle and success methodologies.

• Strong business acumen and ability to align product value with customer objectives.

• Excellent negotiation and conflict-resolution skills.

• High level of ownership, accountability, and attention to detail.

• Ability to translate complex technical concepts into business value.

• Collaborative mindset with cross-functional teamwork experience.

• Proficiency in data analysis and reporting tools.

Benefits

• Competitive salary and performance-based incentives.

• Remote-first work environment with flexible scheduling.

• Health, wellness, and insurance benefits.

• Professional development and certification support.

• Paid time off and company holidays.

• Opportunities for career growth within a global organization.

Why Join Global MNC Tech

At Global MNC Tech, we are building innovative SaaS solutions that empower enterprises worldwide. You will join a high-performing, collaborative team that values customer obsession, continuous learning, and measurable impact. This role offers the opportunity to work with global clients, influence product direction, and play a key role in driving customer success at scale—all within a flexible remote culture.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting relevant Customer Success experience and enterprise SaaS exposure. Shortlisted applicants will be contacted for the next steps in the selection process.