Job Summary

Global MNC Tech is seeking a highly organized and compassionate Virtual Intake Coordinator to support our expanding global telehealth clinics. In this role, you will serve as the first point of contact for patients accessing virtual healthcare services. You will be responsible for managing patient intake processes, collecting and verifying information, scheduling appointments, and ensuring a seamless virtual experience for patients and healthcare providers alike.

The ideal candidate is detail-oriented, tech-savvy, and possesses excellent communication skills, with a strong commitment to patient care and confidentiality. This is a fully remote role, offering the opportunity to work in a fast-growing digital healthcare environment while making a meaningful impact on patient access to care worldwide.

Key Responsibilities

• Act as the primary virtual point of contact for new and existing patients.

• Conduct patient intake assessments through phone, email, and video platforms.

• Collect, verify, and update patient demographic, medical, and insurance information.

• Schedule and coordinate virtual appointments with clinicians.

• Ensure all patient records are accurately entered into electronic health systems.

• Educate patients on telehealth processes, consent forms, and system usage.

• Maintain strict compliance with patient confidentiality and data protection standards.

• Collaborate with healthcare providers to ensure smooth patient onboarding.

• Resolve patient queries and escalate issues when necessary.

• Monitor workflow and continuously improve intake efficiency.

Required Skills and Qualifications

• Bachelors degree in Healthcare Administration, Business Administration, or a related field (preferred).

• Strong verbal and written communication skills in English.

• High level of empathy and professionalism when interacting with patients.

• Proficiency in using digital tools, CRM systems, and electronic health records (EHR).

• Excellent organizational and multitasking abilities.

• Strong attention to detail and data accuracy.

• Ability to work independently in a remote environment.

Experience

• 1–3 years of experience in healthcare administration, patient coordination, or call center roles.

• Prior experience in telehealth, virtual clinics, or medical reception is a strong advantage.

• Experience handling patient data and appointment scheduling systems is preferred.

Working Hours

• Full-time, remote position.

• Flexible global shifts depending on clinic operations.

• May include rotational shifts to support international time zones.

Knowledge, Skills, and Abilities

• Knowledge of healthcare workflows and patient intake procedures.

• Understanding of data privacy standards (HIPAA/GDPR or equivalent).

• Ability to manage sensitive patient information confidentially.

• Strong problem-solving and decision-making skills.

• Cultural awareness and ability to communicate with patients from diverse backgrounds.

• Comfortable working in a fast-paced, virtual healthcare environment.

Benefits

• Competitive salary package.

• Work-from-home flexibility.

• Health and wellness benefits.

• Paid training and professional development opportunities.

• Career growth within a global digital healthcare organization.

• Supportive and inclusive work culture.

Why Join Global MNC Tech?

At Global MNC Tech, we are transforming healthcare through innovative telehealth solutions. By joining our team, you will be part of a global mission to make healthcare accessible, efficient, and patient-centered. We offer a collaborative environment, continuous learning opportunities, and the chance to build a meaningful career in one of the fastest-growing sectors worldwide.

How to Apply

Interested candidates are encouraged to submit their updated resume and a brief cover letter highlighting their relevant experience and interest in virtual healthcare. Applications will be reviewed on a rolling basis. Shortlisted candidates will be contacted for a virtual interview.