Job Summary

Global MNC Tech is seeking a highly organized and customer-focused Remote Customer Relations Administrator to support our US Insurance operations. This role is critical in ensuring seamless communication between customers, insurance agents, and internal teams. The ideal candidate will be responsible for handling customer inquiries, maintaining accurate records, and delivering a consistently high level of service while working in a fast-paced, remote environment aligned with US insurance standards.

This position is perfect for individuals who are detail-oriented, proactive, and passionate about delivering exceptional customer experiences in the insurance and financial services sector.

Key Responsibilities

• Serve as the primary point of contact for customers regarding insurance-related queries and requests.

• Manage inbound and outbound communications via phone, email, and chat.

• Maintain accurate and up-to-date customer records in CRM systems.

• Assist customers with policy information, claims status, renewals, and documentation.

• Coordinate with insurance agents and internal departments to resolve issues efficiently.

• Ensure compliance with US insurance regulations and company policies.

• Prepare reports, track service metrics, and escalate complex cases when required.

• Provide consistent follow-ups to ensure customer satisfaction and issue resolution.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong customer service orientation with problem-solving abilities.

• Proficiency in Microsoft Office Suite and CRM tools.

• Ability to handle confidential and sensitive customer data responsibly.

• Strong organizational and time management skills.

• Ability to work independently in a remote setup.

• Familiarity with US insurance processes is a strong advantage.

Experience

• 1–3 years of experience in customer support, customer relations, or administrative roles.

• Prior experience in the insurance, healthcare, or financial services industry is preferred.

• Experience working with international clients, especially US-based customers, is a plus.

Working Hours

• Full-time, remote position.

• US business hours (night shift for India-based candidates).

• Flexible scheduling with core availability aligned to US time zones.

Knowledge, Skills, and Abilities

• Knowledge of insurance terminology and customer service best practices.

• Ability to multitask and manage high volumes of customer interactions.

• Strong attention to detail and accuracy.

• High emotional intelligence and conflict resolution skills.

• Tech-savvy with the ability to learn new systems quickly.

• Self-motivated, disciplined, and adaptable in a remote work environment.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility.

• Paid training on US insurance processes.

• Career growth opportunities within a global organization.

• Health and wellness benefits (as per company policy).

• Paid leave and holiday benefits.

• Supportive and inclusive work culture.

Why Join Global MNC Tech?

At Global MNC Tech, we believe in empowering our employees with meaningful work, continuous learning, and global exposure. You will be part of a dynamic, multicultural team supporting leading US insurance partners. This role offers stability, professional growth, and the opportunity to build a long-term career in the international insurance services industry—all from the comfort of your home.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting their relevant experience in customer service or insurance support. Shortlisted candidates will be contacted for a virtual interview and online assessment.