Job Summary

Global MNC Tech is a fast-growing international technology organization providing innovative digital solutions to clients across multiple industries. We are currently seeking a highly motivated and customer-focused Customer Support Associate to join our remote support team, covering UK business hours (BST).

In this role, you will act as the primary point of contact for customers, ensuring a high standard of service delivery through professional communication, problem resolution, and relationship management. This position is ideal for individuals who are passionate about customer experience, comfortable working in a remote environment, and eager to grow within a global organization.

Key Responsibilities

• Serve as the first point of contact for customers via email, live chat, and phone.

• Provide timely, accurate, and professional responses to customer inquiries and issues.

• Troubleshoot customer problems and guide users through step-by-step solutions.

• Escalate complex or unresolved issues to relevant internal teams.

• Maintain detailed records of customer interactions in CRM systems.

• Follow up with customers to ensure satisfaction and resolution.

• Meet and exceed customer satisfaction (CSAT), response time, and quality KPIs.

• Collaborate with technical, product, and operations teams to improve service processes.

• Identify recurring issues and provide feedback for product and service improvements.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong customer service orientation with a problem-solving mindset.

• Ability to work independently in a remote environment.

• High level of professionalism, empathy, and patience.

• Good organizational and time management skills.

• Proficiency with computers, CRM systems, and basic technical tools.

• Reliable internet connection and a distraction-free workspace.

Experience

• 1–3 years of experience in customer support, call center, or service-related roles.

• Experience working in a remote or international team is an advantage.

• Exposure to SaaS, tech support, or digital platforms is a plus.

• Fresh graduates with strong communication skills and customer service aptitude are encouraged to apply.

Working Hours

• Full-time, remote position.

• Coverage aligned with UK Business Hours (BST).

• Typical shift: Monday to Friday, 8-hour shifts within UK daytime hours.

• Occasional flexibility may be required based on business needs.

Knowledge, Skills, and Abilities

• Strong listening and comprehension skills.

• Ability to handle multiple customer cases simultaneously.

• Conflict resolution and de-escalation skills.

• Attention to detail and accuracy in documentation.

• Adaptability to new tools, processes, and technologies.

• Team-oriented mindset with the ability to collaborate across departments.

• Commitment to delivering a positive customer experience.

Benefits

• Competitive salary package based on experience.

• Fully remote work environment.

• Performance-based incentives and bonuses.

• Paid training and continuous learning opportunities.

• Career growth within a global organization.

• Work-life balance and flexible remote culture.

• Employee recognition and engagement programs.

Why Join Global MNC Tech?

At Global MNC Tech, we believe our people are our greatest asset. You will become part of a diverse, inclusive, and innovative team that values collaboration, professional development, and employee well-being. This role offers an excellent opportunity to gain international exposure, enhance your customer service career, and grow with a company that invests in its talent.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting their customer support experience and availability for UK/BST hours.

Shortlisted candidates will be contacted for a virtual interview process.

Global MNC Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.