Job Summary

Global MNC Tech is seeking a detail-oriented and compassionate Remote Patient Intake Coordinator to join our fast-growing telehealth platform. In this role, you will be the first point of contact for patients accessing our digital healthcare services. You will play a critical role in ensuring a smooth and professional onboarding experience by collecting accurate patient information, verifying eligibility, scheduling virtual appointments, and coordinating with clinical teams.

This position is ideal for individuals who are passionate about healthcare, patient support, and digital health solutions, and who thrive in a remote, technology-driven environment.

Key Responsibilities

• Serve as the primary point of contact for new and existing patients via phone, email, and chat.

• Collect, verify, and accurately enter patient demographic, medical, and insurance information into the system.

• Schedule and coordinate telehealth appointments with providers.

• Guide patients through the onboarding process and explain telehealth procedures.

• Ensure compliance with healthcare regulations, privacy policies, and data protection standards (HIPAA).

• Maintain accurate and up-to-date patient records in the electronic health system.

• Follow up with patients regarding documentation, missing information, and appointment confirmations.

• Collaborate with clinical staff, billing teams, and technical support to resolve patient issues.

• Provide exceptional customer service and address patient concerns professionally and empathetically.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with a patient-focused mindset.

• High attention to detail and strong organizational abilities.

• Proficiency in using computers, CRM systems, and healthcare software.

• Ability to multitask and manage high volumes of patient interactions.

• Strong problem-solving and time management skills.

• Comfortable working independently in a fully remote environment.

Experience

• Minimum of 1–3 years of experience in healthcare administration, patient coordination, medical receptionist, or customer service roles.

• Prior experience in telehealth, medical clinics, hospitals, or health insurance is highly preferred.

• Experience with Electronic Health Records (EHR/EMR) systems is a strong advantage.

Working Hours

• Full-time, remote position.

• Flexible shifts available depending on region and patient coverage.

• May include rotating shifts, evenings, or weekends to support global patients.

Knowledge, Skills and Abilities

• Knowledge of healthcare workflows and patient intake processes.

• Understanding of medical terminology and insurance verification basics.

• Ability to handle sensitive information with confidentiality and professionalism.

• Strong listening skills and the ability to empathize with patients.

• Ability to work in a fast-paced, digital healthcare environment.

• Tech-savvy with the ability to learn new platforms quickly.

Benefits

• Competitive salary based on experience and location.

• 100% remote work opportunity.

• Health insurance and wellness programs.

• Paid time off and holiday benefits.

• Career growth and professional development opportunities.

• Training and onboarding support.

• Work-life balance with flexible scheduling.

Why Join Global MNC Tech?

At Global MNC Tech, we are redefining how healthcare is delivered through innovative telehealth solutions. You will be part of a mission-driven organization focused on improving patient access to quality care worldwide. We foster a collaborative, inclusive, and growth-oriented culture where your contributions truly make a difference.

Joining our team means working with cutting-edge technology, supportive leadership, and global healthcare professionals, all while building a meaningful career in digital health.

How to Apply

Interested candidates are encouraged to submit their updated resume and a brief cover letter highlighting relevant experience in healthcare or patient support.

Shortlisted applicants will be contacted for a virtual interview.
Apply now and become part of a global team transforming healthcare through technology.