Job Summary

Global MNC Tech is seeking highly motivated and customer-focused Bilingual Customer Service Representatives with fluency in one or more Asian languages to join our growing global support team. This is a fully remote position designed for professionals who are passionate about delivering exceptional customer experiences across international markets.

In this role, you will act as the first point of contact for customers, providing timely and accurate support through multiple communication channels including phone, email, chat, and social platforms. You will help resolve inquiries, troubleshoot issues, and ensure customer satisfaction while representing Global MNC Techs values of innovation, reliability, and excellence.

Key Responsibilities

• Handle inbound and outbound customer interactions in English and at least one Asian language (e.g., Mandarin, Japanese, Korean, Hindi, Thai, Vietnamese, Bahasa, etc.).

• Provide professional, empathetic, and efficient support via phone, email, live chat, and ticketing systems.

• Resolve customer issues related to products, services, billing, accounts, and technical queries.

• Maintain accurate and detailed records of customer interactions in CRM systems.

• Escalate complex cases to relevant departments and follow up until resolution.

• Meet or exceed service level agreements (SLAs) and customer satisfaction metrics.

• Stay updated on company products, policies, and procedures.

• Contribute to process improvements and knowledge base documentation.

Required Skills and Qualifications

• Fluency in English and at least one Asian language (spoken and written).

• Strong verbal and written communication skills.

• Excellent interpersonal and problem-solving abilities.

• Customer-centric mindset with high emotional intelligence.

• Ability to multitask and work efficiently in a fast-paced environment.

• Basic computer proficiency and familiarity with CRM or support tools.

• Reliable internet connection and a quiet remote work environment.

Experience

• 1–3 years of experience in customer service, call center, or support roles preferred.

• Experience in international or multicultural customer support is a strong advantage.

• Fresh graduates with strong language skills and a customer-focused attitude are welcome to apply.

Working Hours

• Full-time or part-time options available.

• Rotational shifts to support global customers (including evenings, weekends, or holidays as required).

• Flexible schedules depending on region and language coverage.

Knowledge, Skills, and Abilities

• Strong understanding of customer service best practices.

• Ability to handle sensitive situations with professionalism and discretion.

• High adaptability to new systems, tools, and processes.

• Strong attention to detail and organizational skills.

• Ability to work independently while collaborating with a global team.

• Cultural awareness and ability to communicate with diverse customers.

Benefits

• 100% remote work opportunity.

• Competitive salary and performance-based incentives.

• Paid training and continuous learning programs.

• Career growth and internal mobility opportunities.

• Work-life balance with flexible scheduling.

• Health and wellness support programs.

• Access to global projects and international exposure.

Why Join Global MNC Tech?

At Global MNC Tech, we believe our people are our greatest asset. You will be part of a dynamic, diverse, and inclusive global organization that values innovation, collaboration, and professional growth. We provide a supportive environment where your language skills and customer service expertise make a real impact on a global scale.

Joining us means building a long-term career with a company that invests in your development and empowers you to succeed from anywhere in the world.

How to Apply

Interested candidates are encouraged to submit their updated resume along with a brief cover letter highlighting their language proficiency and customer service experience.

Shortlisted candidates will be contacted for an online interview and language assessment.