Job Summary

Global MNC Tech is seeking a highly motivated and detail-oriented Remote Community Moderator to join our Safety & Trust team. This role is focused on maintaining a safe, engaging, and inclusive online environment for our global community. As a moderator, you will monitor user activity, enforce community guidelines, and work proactively to identify and resolve potential risks, ensuring that our platform remains a trusted space for all users. This is a fully remote position based in Cape Town, offering the opportunity to contribute to the safety and growth of a global technology company.

Key Responsibilities

• Monitor and moderate user-generated content across multiple platforms in real-time.

• Enforce community guidelines, policies, and terms of service consistently and fairly.

• Identify and escalate potential safety concerns, including harassment, scams, or harmful content.

• Collaborate with internal Safety & Trust teams to implement proactive moderation strategies.

• Respond to user inquiries and complaints in a timely, professional, and empathetic manner.

• Maintain accurate records of moderation actions and user reports.

• Contribute to the development and refinement of moderation policies and processes.

• Stay updated on trends, emerging threats, and best practices in online community moderation.

Required Skills and Qualifications

• Strong written and verbal communication skills in English.

• Exceptional attention to detail and ability to handle sensitive situations professionally.

• Ability to remain calm under pressure while managing high volumes of content.

• Strong analytical and problem-solving skills to assess potential risks.

• Familiarity with online platforms, social media, and community moderation tools.

• Ability to work independently and as part of a global, distributed team.

Experience

• Minimum of 2 years of experience in community moderation, content review, or online safety roles.

• Experience in a fast-paced, high-volume digital environment is preferred.

• Familiarity with safety and trust frameworks, content policies, and online compliance standards is a plus.

Working Hours

• Full-time, remote position based in Cape Town.

• Must be able to work flexible shifts, including evenings, weekends, and public holidays, to cover 24/7 community needs.

Knowledge, Skills, and Abilities

• In-depth understanding of online community behavior and digital safety risks.

• Strong conflict resolution and interpersonal skills.

• Ability to analyze data and trends to improve moderation processes.

• High level of discretion and ability to handle confidential information.

• Technologically adept, comfortable learning and using new software and moderation tools.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work with flexible scheduling.

• Comprehensive health and wellness benefits.

• Paid time off and public holidays.

• Career growth opportunities within a global technology company.

• Access to training programs and professional development resources.

Why Join Global MNC Tech?

At Global MNC Tech, we value safety, innovation, and inclusion. Joining our Safety & Trust team gives you the opportunity to make a meaningful impact on the lives of millions of users worldwide. You will work in a collaborative, supportive, and forward-thinking environment, with opportunities to grow your career in one of the leading global technology companies.

How to Apply

Interested candidates are invited to submit their CV and a cover letter detailing relevant experience to us. Please include Remote Community Moderator – Cape Town in the subject line. Shortlisted candidates will be contacted for a virtual interview.