Job Summary

Global MNC Tech is seeking detail-oriented and highly observant Remote Mystery Shoppers to support our Customer Experience (CX) Improvement Projects. In this role, you will act as a real customer and evaluate various digital and service touchpoints across different industries. Your insights will help organizations understand how their services are perceived and where improvements are needed. This position is ideal for individuals who enjoy analyzing user experiences, providing constructive feedback, and contributing to service excellence from a remote environment.

Key Responsibilities

• Conduct mystery shopping assignments across online platforms, mobile apps, call centers, and customer support channels.

• Follow predefined scenarios and evaluation guidelines to assess service quality, response time, professionalism, and customer satisfaction.

• Record detailed observations and complete structured evaluation reports within assigned deadlines.

• Identify gaps in customer experience and suggest practical recommendations for improvement.

• Maintain confidentiality and comply with project-specific protocols.

• Participate in multiple CX projects across retail, e-commerce, banking, travel, healthcare, and technology sectors.

• Communicate effectively with project coordinators regarding assignment progress and feedback.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong attention to detail and observational skills.

• Ability to follow instructions and evaluation frameworks accurately.

• Good analytical and reporting abilities.

• Basic computer literacy and familiarity with online tools and forms.

• Reliable internet connection and access to a smartphone or computer.

• High level of professionalism, integrity, and discretion.

Experience

• No formal experience required; training will be provided.

• Previous experience in customer service, quality assurance, market research, or usability testing is an advantage.

• Freelancers, students, homemakers, and professionals seeking flexible remote work are encouraged to apply.

Working Hours

• Fully remote and flexible schedule.

• Work is project-based; assignments can be completed at your convenience within given deadlines.

• Suitable for part-time or supplementary income.

Knowledge, Skills, and Abilities (KSA)

• Understanding of customer journey and service quality concepts.

• Ability to think from a customers perspective.

• Time management and self-discipline in a remote work setting.

• Capability to provide unbiased and objective feedback.

• Comfort working independently with minimal supervision.

Benefits

• 100% remote work with flexible hours.

• Opportunity to work with global brands and multinational companies.

• Competitive pay per assignment or project.

• Skill development in customer experience, quality assurance, and market research.

• Ideal for individuals seeking side income or freelance opportunities.

• Exposure to multiple industries and real-world business operations.

Why Join Global MNC Tech?

At Global MNC Tech, we believe customer experience is a key driver of business success. By joining our Mystery Shopper program, you become a vital part of improving how organizations serve their customers worldwide. This role offers flexibility, meaningful work, and the chance to influence service standards across leading global companies—all from the comfort of your home.

How to Apply

Interested candidates can apply by submitting their updated resume along with a brief cover note explaining their interest in remote mystery shopping. Shortlisted applicants will be contacted for onboarding and training details.