Job Summary:

Global MNC Tech, a rapidly growing technology startup with a global footprint, is seeking a highly motivated and detail-oriented Remote Customer Onboarding Specialist. In this role, you will be the first point of contact for new clients, ensuring a seamless onboarding experience while guiding them through our innovative tech solutions. You will play a pivotal role in fostering strong customer relationships, optimizing onboarding processes, and contributing to the companys long-term success. This is a fully remote position that offers flexibility, autonomy, and the chance to work with a dynamic international team.

Key Responsibilities:

• Serve as the primary point of contact for new clients during the onboarding process.

• Guide customers through account setup, product configuration, and integration processes.

• Conduct virtual training sessions, demos, and presentations tailored to client needs.

• Collaborate with cross-functional teams including Product, Sales, and Customer Success to resolve client issues.

• Identify opportunities for process improvements to enhance the onboarding experience.

• Track and report onboarding metrics, ensuring timely completion of milestones.

• Proactively follow up with clients to ensure satisfaction and adoption of the product.

• Maintain detailed documentation of client interactions, feedback, and onboarding processes.

Required Skills and Qualifications:

• Bachelors degree in Business, Information Technology, or a related field (or equivalent experience).

• Exceptional communication and interpersonal skills with a customer-first mindset.

• Strong organizational skills and attention to detail.

• Proficiency in CRM software (Salesforce, HubSpot, or similar) and onboarding tools.

• Ability to manage multiple clients simultaneously while meeting deadlines.

• Strong problem-solving skills and the ability to troubleshoot technical issues.

• Comfort with remote work tools such as Zoom, Slack, Microsoft Teams, and project management platforms.

Experience:

• 2–4 years of experience in customer success, client onboarding, account management, or related roles.

• Experience in a tech startup or SaaS environment is highly preferred.

• Demonstrated success in managing high-volume client onboarding processes.

Working Hours:

• Full-time remote position.

• Flexible working hours with some overlap required with clients across multiple time zones (primarily US and Europe).

• Occasional participation in virtual team meetings and training sessions.

Knowledge, Skills, and Abilities:

• Deep understanding of customer lifecycle and onboarding best practices.

• Ability to translate technical concepts into clear, user-friendly instructions.

• Strong analytical skills to track metrics and optimize onboarding processes.

• Collaborative mindset with the ability to work effectively in a distributed team.

• Patience, empathy, and adaptability to diverse client needs and situations.

Benefits:

• Competitive salary and performance-based incentives.

• Fully remote work with flexible scheduling.

• Health, dental, and vision insurance (where applicable).

• Professional development opportunities and access to training programs.

• Dynamic startup environment with exposure to cutting-edge technologies.

• Team retreats, virtual social events, and a culture that values collaboration and innovation.

Why Join Global MNC Tech:

Joining Global MNC Tech means becoming part of a fast-growing, innovative company that is shaping the future of technology on a global scale. You will have the opportunity to work with passionate, forward-thinking professionals, make a direct impact on client success, and grow your career in a supportive and flexible remote environment.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing relevant experience and interest in the role to us with the subject line: Application – Remote Customer Onboarding Specialist. Qualified candidates will be contacted for an initial virtual interview.