Job Summary

Global MNC Tech is seeking a dynamic, customer-focused Bilingual Customer Success Lead to join our remote team. In this pivotal role, you will act as the primary point of contact for our English and Spanish-speaking clients, ensuring exceptional customer satisfaction, driving product adoption, and fostering long-term relationships. You will lead a team of customer success professionals, collaborate with cross-functional departments, and contribute to the overall growth and retention of our global client base. This is a remote opportunity with flexible work arrangements, ideal for someone who thrives in a fast-paced, innovative technology environment.

Key Responsibilities

• Serve as the primary liaison for English and Spanish-speaking clients, addressing inquiries, concerns, and escalations promptly and professionally.

• Lead, mentor, and develop a high-performing customer success team, ensuring alignment with company goals and client expectations.

• Develop and implement strategies to increase customer retention, satisfaction, and product adoption.

• Monitor key customer success metrics (e.g., NPS, churn rates, product usage) and report insights to senior management.

• Collaborate with Sales, Product, and Marketing teams to provide customer feedback, identify opportunities for upselling, and influence product improvements.

• Conduct regular client reviews, provide proactive guidance, and ensure customers achieve their business objectives.

• Create and maintain comprehensive documentation of customer interactions, processes, and best practices.

Required Skills and Qualifications

• Fluency in English and Spanish (written and spoken) is mandatory.

• Proven experience in customer success, account management, or client services, preferably in a B2B SaaS or technology environment.

• Strong leadership skills with the ability to motivate and guide a team remotely.

• Excellent interpersonal, communication, and conflict resolution skills.

• Analytical mindset with the ability to interpret metrics and use data to drive decision-making.

• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.

Experience

• Minimum 5 years of professional experience in customer success, account management, or related roles.

• 2+ years of leadership or team management experience.

• Experience working in a remote, global team environment is highly preferred.

Working Hours

• Full-time remote position.

• Flexibility to accommodate clients across multiple time zones, particularly in the Americas and Europe.

• Occasional participation in cross-functional meetings outside standard hours may be required.

Knowledge, Skills, and Abilities

• Strong problem-solving skills and the ability to think strategically.

• Exceptional organizational and multitasking abilities.

• Customer-first mindset with a passion for driving client success.

• Ability to thrive in a fast-paced, evolving technology environment.

• Proficiency with remote collaboration tools (e.g., Zoom, Slack, MS Teams).

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision coverage.

• Paid time off, holidays, and wellness programs.

• Professional development opportunities, including certifications and training.

• Fully remote work with flexible schedule options.

• Supportive, inclusive, and multicultural work environment.

Why Join Global MNC Tech?

• Join a leading global technology company committed to innovation and customer excellence.

• Be part of a diverse, remote-first team with a strong emphasis on collaboration and professional growth.

• Contribute to shaping customer success strategies that impact clients worldwide.

• Enjoy the flexibility of remote work while advancing your career in a high-growth industry.

How to Apply

Interested candidates are invited to submit:

1. Updated Resume/CV

2. Cover Letter highlighting bilingual experience and leadership achievements

Submit your application through our careers portal: Global MNC Tech Careers or via email to us.

Applications will be reviewed on a rolling basis until the position is filled.