Job Summary:

Global MNC Tech is seeking a dedicated and highly skilled Remote Customer Support Representative fluent in Mandarin and English to join our dynamic global team. This role is pivotal in providing seamless, high-quality support to our international clients by addressing inquiries, resolving issues, and bridging communication gaps between Mandarin-speaking customers and our internal teams. The ideal candidate will combine linguistic proficiency, problem-solving skills, and a passion for customer satisfaction to deliver exceptional support experiences.

Key Responsibilities:

• Act as the primary point of contact for Mandarin-speaking clients via phone, email, and live chat.

• Interpret and translate customer inquiries accurately between Mandarin and English, ensuring clear and effective communication.

• Resolve customer complaints, concerns, and technical issues with professionalism and efficiency.

• Document and track customer interactions, feedback, and solutions in internal systems.

• Collaborate with cross-functional teams including Sales, Technical Support, and Product Management to address client needs.

• Identify recurring issues and provide recommendations for process improvement.

• Maintain up-to-date knowledge of company products, services, and policies.

• Deliver culturally sensitive support tailored to international customer expectations.

Required Skills and Qualifications:

• Fluency in both Mandarin and English (written and spoken) is mandatory.

• Exceptional communication and interpersonal skills.

• Strong problem-solving and conflict resolution abilities.

• Excellent organizational and multitasking skills.

• High level of empathy and professionalism when handling customer concerns.

• Ability to work independently and adapt to a remote work environment.

Experience:

• Minimum of 2 years of experience in customer support, client services, or a related role.

• Prior experience in interpreting or bilingual support is highly preferred.

• Experience working in a global or multicultural environment is a plus.

Working Hours:

• Full-time remote role.

• Flexibility to accommodate international client time zones.

• Standard working hours with occasional extended hours for critical client support.

Knowledge, Skills, and Abilities:

• Strong knowledge of customer service principles and best practices.

• Proficiency with CRM systems and online support tools.

• Ability to quickly learn new software, products, and services.

• Cultural awareness and sensitivity in handling diverse customer bases.

• High attention to detail and accuracy in interpretation and documentation.

Benefits:

• Competitive salary with performance-based incentives.

• Fully remote work with flexible scheduling.

• Health, dental, and vision insurance options.

• Paid time off and holidays.

• Professional development opportunities and language skill enhancement programs.

• Inclusive and supportive international work environment.

Why Join Global MNC Tech:

• Be part of a leading multinational technology company with a strong global presence.

• Work in a diverse, inclusive, and collaborative remote team.

• Contribute directly to enhancing the customer experience for international clients.

• Opportunities for career growth, skill development, and international exposure.

How to Apply:

Interested candidates are invited to submit their resume/CV and a cover letter highlighting language proficiency and customer support experience to us with the subject line: Remote Customer Support Representative – Mandarin/English Application.

Shortlisted candidates will be contacted for a virtual interview.