Job Summary

Global MNC Tech is seeking a motivated and detail-oriented Platform Support Engineer – Linux & Cloud Fundamentals to join our growing technology operations team. This role is ideal for professionals who are passionate about system platforms, cloud technologies, and providing reliable technical support in a fast-paced enterprise environment.

As a Platform Support Engineer, you will be responsible for supporting core infrastructure platforms, ensuring high system availability, and assisting in the management of Linux-based systems and cloud services. You will work closely with cross-functional teams including DevOps, Cloud Engineering, Security, and Application Support to maintain stable and scalable IT platforms that support business-critical applications.

Key Responsibilities

• Provide Level 1 and Level 2 support for Linux-based systems and cloud platforms (AWS/Azure/GCP).

• Monitor system health, performance, and availability using monitoring and alerting tools.

• Troubleshoot and resolve incidents related to servers, virtual machines, containers, and cloud services.

• Perform routine system administration tasks such as user management, patching, backups, and upgrades.

• Assist in cloud resource provisioning and access management.

• Maintain system documentation, operational procedures, and knowledge base articles.

• Collaborate with DevOps and engineering teams to support deployments and releases.

• Ensure adherence to security, compliance, and operational best practices.

• Participate in on-call support rotations and incident response activities.

• Continuously identify opportunities for automation and process improvement.

Required Skills and Qualifications

• Strong understanding of Linux operating systems (Ubuntu, Red Hat, CentOS, etc.).

• Basic knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.

• Familiarity with networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, firewalls).

• Experience with system monitoring tools (Nagios, Prometheus, CloudWatch, etc.).

• Basic scripting knowledge in Bash, Python, or PowerShell.

• Understanding of virtualization and container concepts (VMware, Docker, Kubernetes – basic level).

• Good communication skills and customer-oriented mindset.

• Ability to analyze problems and work under pressure in production environments.

Experience

• 1–4 years of experience in IT support, system administration, or platform operations.

• Fresh graduates with strong Linux and cloud fundamentals and relevant certifications are encouraged to apply.

• Exposure to enterprise environments or managed services is a plus.

Working Hours

• Full-time position, typically 40 hours per week.

• Shift-based work may be required, including night shifts and weekends.

• On-call support rotation as per business needs.

Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills.

• Ability to learn new technologies quickly.

• Good documentation and reporting skills.

• Team-oriented mindset with the ability to work independently.

• Strong attention to detail and commitment to service quality.

• Understanding of ITIL processes and service management principles is an advantage.

Benefits

• Competitive salary and performance-based incentives.

• Health insurance and wellness programs.

• Paid time off and holiday benefits.

• Learning and development programs, including certifications and training.

• Career growth opportunities within a global organization.

• Exposure to cutting-edge cloud and enterprise technologies.

• Flexible work arrangements (hybrid/remote options depending on role).

Why Join Global MNC Tech?

At Global MNC Tech, we believe in empowering our employees with the right tools, training, and opportunities to grow. You will be part of a diverse, innovative, and collaborative work culture where your contributions directly impact global business operations. This role offers an excellent platform to build a strong career in cloud computing, platform engineering, and enterprise IT operations.

How to Apply

Interested candidates can apply by submitting their updated resume along with a brief cover letter highlighting their experience in Linux and cloud technologies. Shortlisted candidates will be contacted by our HR team for further assessment and interviews.