Job Summary

Global MNC Tech is seeking a highly motivated and detail-oriented Cloud Operations Engineer – 24/7 Monitoring to join our global IT operations team. In this role, you will be responsible for ensuring the availability, reliability, and performance of our cloud-based platforms and services across multiple regions. You will act as the first line of defense in identifying, troubleshooting, and resolving incidents, working closely with engineering, security, and DevOps teams to maintain a seamless digital experience for our customers.

This position is ideal for professionals who thrive in fast-paced environments, enjoy solving complex technical issues, and are passionate about maintaining world-class cloud infrastructure in a mission-critical environment.

Key Responsibilities

• Monitor cloud infrastructure and applications 24/7 using advanced monitoring and alerting tools.

• Proactively detect, analyze, and resolve system incidents, outages, and performance issues.

• Perform root cause analysis (RCA) and document incidents with detailed reports and recommendations.

• Respond to alerts, tickets, and service requests within defined SLAs.

• Collaborate with DevOps, SRE, and security teams to implement preventive measures and automation.

• Execute routine operational tasks such as backups, patching, upgrades, and health checks.

• Maintain and update operational documentation, runbooks, and standard operating procedures.

• Participate in on-call rotations and incident response bridges during critical events.

• Support continuous improvement initiatives to enhance system reliability and efficiency.

Required Skills and Qualifications

• Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).

• Hands-on experience with monitoring tools (e.g., CloudWatch, Azure Monitor, Prometheus, Grafana, Datadog, Splunk).

• Solid understanding of Linux/Unix and Windows server environments.

• Familiarity with networking concepts (DNS, TCP/IP, VPN, load balancing, firewalls).

• Experience with ticketing and ITSM tools (e.g., ServiceNow, Jira, Remedy).

• Basic scripting skills in Bash, Python, or PowerShell.

• Understanding of DevOps practices, CI/CD pipelines, and automation tools.

• Strong problem-solving, analytical, and communication skills.

Experience

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

• 2–5 years of experience in Cloud Operations, IT Operations, NOC, or SRE roles.

• Experience working in a 24/7 operations or support environment is highly preferred.

• Exposure to large-scale, distributed systems is an advantage.

Working Hours

• This is a 24/7 rotational shift role, including night shifts, weekends, and public holidays as per business requirements.

• Flexible shift patterns with adequate compensatory offs and shift allowances.

• On-call availability may be required for critical incidents.

Knowledge, Skills and Abilities

• Strong understanding of cloud infrastructure, system monitoring, and incident management processes.

• Ability to multitask and work under pressure in high-availability environments.

• Excellent troubleshooting and diagnostic skills.

• Good interpersonal skills with the ability to work in cross-functional, global teams.

• Strong documentation and reporting capabilities.

• Willingness to continuously learn new technologies and tools.

Benefits

• Competitive salary with shift and on-call allowances.

• Comprehensive health insurance for employee and family.

• Performance-based bonuses and annual increments.

• Flexible working arrangements and remote/hybrid options (where applicable).

• Learning and development programs, certifications, and training sponsorships.

• Paid time off, sick leave, and wellness programs.

• Global exposure with opportunities for career growth and internal mobility.

Why Join Global MNC Tech?

At Global MNC Tech, we believe in empowering our employees with cutting-edge technologies, global exposure, and a culture of innovation. You will be part of a diverse and inclusive workplace that values collaboration, continuous learning, and professional development. This role offers a unique opportunity to work on mission-critical systems that support global businesses, making a real impact on millions of users worldwide.

How to Apply

Interested candidates are encouraged to submit their updated resume along with a brief cover letter highlighting their relevant experience and technical skills. Shortlisted candidates will be contacted for technical and HR interviews.