Job Summary

Global MNC Tech is seeking a dedicated and enthusiastic Bilingual Customer Support Representative fluent in German and English to join our dynamic team on a part-time basis. The ideal candidate will serve as the first point of contact for our international customers, providing exceptional support, resolving inquiries efficiently, and ensuring a seamless customer experience. This role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers from diverse backgrounds.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat in both German and English.

• Resolve product and service issues efficiently, ensuring customer satisfaction and loyalty.

• Document customer interactions, feedback, and solutions accurately in the companys CRM system.

• Collaborate with internal teams to address complex issues and provide timely solutions.

• Identify recurring customer concerns and suggest improvements to processes or product features.

• Maintain a high level of product and service knowledge to provide accurate information to customers.

Required Skills and Qualifications

• Fluency in German and English (both written and spoken) is mandatory.

• Strong communication and interpersonal skills.

• Ability to remain calm and professional when handling challenging customer interactions.

• Basic technical skills and comfort navigating CRM platforms, ticketing systems, and Microsoft Office Suite.

• Problem-solving mindset with attention to detail.

• Flexibility to adapt to changing processes and customer needs.

Experience

• Minimum 1–2 years of experience in customer service, call center, or support roles preferred.

• Experience supporting international clients or working in a bilingual environment is highly advantageous.

Working Hours

• Part-time role: Flexible shifts ranging 15–25 hours per week.

• Shift timings may include mornings, afternoons, or evenings, with potential weekend coverage depending on business needs.

• Work-from-home or hybrid options may be available depending on candidate location and company policy.

Knowledge, Skills, and Abilities

• Exceptional problem-solving and critical thinking skills.

• Strong organizational skills and ability to multitask.

• Empathy and customer-centric mindset.

• Quick learning ability for product knowledge and procedural updates.

• Cultural sensitivity and adaptability for interacting with diverse global clients.

Benefits

• Competitive hourly rate with potential performance-based incentives.

• Flexible working hours tailored for work-life balance.

• Professional development and training opportunities.

• Supportive and inclusive international work environment.

• Opportunity to gain experience with a leading global tech company.

Why Join Global MNC Tech?

Joining Global MNC Tech means becoming part of a forward-thinking multinational organization where innovation, customer satisfaction, and employee growth are valued. You will work alongside a diverse, global team, develop bilingual professional skills, and make a direct impact on our international customer experience. This is a unique opportunity to contribute to a leading tech company while enjoying flexible part-time work.

How to Apply

Interested candidates are invited to submit their resume/CV along with a cover letter highlighting bilingual experience to us
Please include the subject line: Bilingual Customer Support (German/English) – Part-Time Application.

Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.