Job Summary

Startup Inno is seeking a highly motivated and customer-focused Remote Technical Support Agent to join our dynamic team. In this role, you will provide exceptional technical support and guidance to our clients using our SaaS (Software as a Service) solutions, ensuring smooth adoption, troubleshooting, and resolution of issues. The ideal candidate is proactive, tech-savvy, and committed to delivering an outstanding customer experience while working remotely.

As part of Startup Inno, you will be at the forefront of innovative software solutions, helping clients maximize the value of our online training platforms while contributing to the overall success of the company.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone, providing technical support and guidance.

• Diagnose, troubleshoot, and resolve software issues related to our SaaS platforms.

• Guide clients through product features, setup processes, and best practices for online training platforms.

• Document issues, resolutions, and customer interactions accurately in the support system.

• Collaborate with the development and product teams to escalate and resolve complex technical problems.

• Proactively identify recurring issues and recommend process improvements to enhance customer satisfaction.

• Conduct basic training sessions or demonstrations for clients to optimize platform usage.

• Maintain a strong understanding of company products, updates, and industry trends.

Required Skills and Qualifications

• Strong knowledge of SaaS platforms and cloud-based software.

• Excellent problem-solving and analytical skills.

• Exceptional communication skills, both written and verbal.

• Ability to work independently and manage multiple support requests effectively.

• Customer-centric mindset with a commitment to high-quality service.

• Comfortable working in a fully remote environment.

• Familiarity with ticketing systems, CRM software, or helpdesk platforms is a plus.

Experience

• Minimum 1–3 years of experience in technical support, customer service, or SaaS-related roles.

• Previous experience supporting online learning platforms or SaaS products is highly desirable.

Working Hours

• Flexible remote working schedule; may require availability across different time zones.

• Full-time position with standard business hours, Monday to Friday, with occasional support outside standard hours as needed.

Knowledge, Skills, and Abilities

• Strong technical aptitude and the ability to quickly learn new software.

• Patience and resilience when handling challenging customer interactions.

• Organizational skills to track and prioritize multiple tasks efficiently.

• Team collaboration skills, even in a remote setting.

• Ability to explain technical concepts in simple, user-friendly language.

Benefits

• Competitive salary and performance-based incentives.

• Fully remote work opportunity with flexible scheduling.

• Professional development and online training opportunities.

• Collaborative and supportive team culture.

• Access to the latest SaaS tools and technologies.

• Paid time off and holidays.

Why Join Startup Inno

Joining Startup Inno means becoming part of a forward-thinking, innovative company dedicated to revolutionizing online learning through SaaS solutions. You will have the chance to work remotely, grow your career, and make a tangible impact on the customer experience. We value creativity, collaboration, and continuous improvement, making our team a dynamic environment where your ideas truly matter.

How to Apply

Interested candidates should submit their resume along with a cover letter highlighting relevant experience and motivation for joining Startup Inno to us. Please include Remote Technical Support Agent – SaaS Application in the subject line.