Job Summary

Startup Inno is seeking a proactive and detail-oriented Online Social Media Moderator to join our global team. This role is pivotal in ensuring a safe, engaging, and positive online environment for our communities across multiple platforms. The ideal candidate will monitor content, respond to user inquiries, enforce community guidelines, and escalate issues when necessary. This is a remote, night shift position aligned with US and UK operational hours, offering flexibility while contributing to a dynamic digital ecosystem.

Key Responsibilities

• Monitor social media platforms, forums, and online communities to ensure content complies with company policies and community standards.

• Respond promptly and professionally to user queries, comments, and reports.

• Identify, escalate, and report inappropriate, abusive, or suspicious content to the relevant team.

• Collaborate with internal teams, including Content, Customer Support, and Legal, to address emerging issues.

• Maintain accurate records of user interactions, incidents, and content moderation actions.

• Provide feedback and suggestions for improving community engagement and platform safety.

• Stay updated on trends, potential risks, and platform policy changes to ensure effective moderation.

Required Skills and Qualifications

• Proven experience in social media moderation, online community management, or customer support.

• Excellent written and verbal communication skills in English.

• Strong attention to detail with the ability to make quick, accurate decisions.

• Familiarity with social media platforms (Facebook, Instagram, Twitter, TikTok, Reddit, etc.) and moderation tools.

• Ability to handle sensitive or challenging situations with professionalism and discretion.

• Strong organizational skills with the ability to multitask in a fast-paced environment.

Experience

• Minimum of 1–2 years in social media moderation, community management, or online customer service.

• Experience with global audiences, preferably US and UK communities.

• Prior exposure to content moderation guidelines and online safety protocols is highly desirable.

Working Hours

• Night shift aligned with US/UK time zones (typically 8 PM – 4 AM, flexible based on assignment).

• Fully remote position with the ability to work from a stable internet connection.

Knowledge, Skills, and Abilities

• Strong critical thinking and problem-solving skills.

• Empathy and cultural awareness to interact with diverse online communities.

• Ability to stay calm under pressure and handle potentially upsetting content.

• Technologically adept with proficiency in using moderation platforms, dashboards, and communication tools.

• Self-motivated and disciplined, with the capacity to work independently.

Benefits

• Competitive salary and performance incentives.

• Flexible remote work setup.

• Professional development and training opportunities.

• Access to a supportive, international team with collaborative culture.

• Paid time off and wellness programs.

Why Join Startup Inno?

At Startup Inno, we are building a global, safe, and thriving digital community. As an Online Social Media Moderator, you will play a key role in shaping positive user experiences and supporting innovative digital solutions. We value creativity, accountability, and teamwork, and we invest in our employees growth while offering a flexible, remote-first work environment.

How to Apply

Interested candidates are invited to submit:

1. Updated CV / Resume highlighting relevant experience.

2. Brief cover letter outlining your motivation for joining Startup Inno and your experience in social media moderation.

Applications can be sent to us with the subject line:
Online Social Media Moderator – Night Shift Application