Job Summary

Global MNC Tech, a leading multinational technology company, is seeking a motivated and customer-focused Work From Home Customer Support Executive to join our dynamic online retail support team. This role is ideal for individuals who excel at providing exceptional customer experiences, enjoy problem-solving, and thrive in a remote work environment. You will serve as the first point of contact for our online retail customers, ensuring their inquiries are addressed efficiently and professionally, and contributing to a seamless shopping experience.

Key Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and live chat for online retail products.

• Resolve product, order, shipping, and account-related issues promptly and accurately.

• Maintain detailed and accurate customer interaction records in CRM systems.

• Identify recurring customer issues and escalate to the appropriate internal teams for resolution.

• Provide proactive solutions to enhance the overall customer experience.

• Collaborate with cross-functional teams including logistics, operations, and IT to resolve complex issues.

• Meet or exceed performance targets related to customer satisfaction, response time, and quality standards.

• Stay up-to-date with product knowledge, promotions, and policies to provide informed support.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with a friendly and professional demeanor.

• Ability to multitask and manage time effectively in a fast-paced remote environment.

• Proficiency with customer support tools, CRM software, and Microsoft Office Suite.

• Problem-solving mindset with the ability to handle challenging customer situations calmly.

• Basic knowledge of online retail operations and e-commerce platforms is preferred.

Experience

• Minimum of 1–2 years of experience in customer service or support roles, preferably in online retail or e-commerce.

• Prior experience working in a remote environment is advantageous.

Working Hours

• Flexible remote schedule with full-time hours (typically 40 hours/week).

• Availability to work shifts including evenings, weekends, or holidays may be required depending on business needs.

Knowledge, Skills, and Abilities

• Strong attention to detail and organizational skills.

• Ability to work independently while staying aligned with team goals.

• Proficiency in navigating multiple systems and software simultaneously.

• Adaptability to new processes, technologies, and company policies.

• Empathy and patience to handle diverse customer personalities and concerns.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility and a healthy work-life balance.

• Health insurance and wellness programs.

• Continuous training and professional development opportunities.

• Supportive and inclusive company culture that values employee contributions.

Why Join Global MNC Tech

• Be part of a globally recognized technology company with a strong online retail presence.

• Work remotely while building a rewarding career in customer support.

• Opportunities for growth, promotions, and skill enhancement within a multinational environment.

• Join a team that values innovation, collaboration, and customer satisfaction.

How to Apply

Interested candidates can submit their resume and cover letter through our online application portal [Insert Link Here] or email directly to us with the subject line: Work From Home Customer Support Executive – Application.