Job Summary

Amazon is seeking a highly skilled and motivated ADC Technical Customer Service Specialist with a TS/SCI security clearance to join our elite team. This role involves providing technical support and ensuring seamless operational performance for Amazons advanced defense and security systems. The ideal candidate will combine technical expertise, problem-solving acumen, and exceptional communication skills to deliver outstanding support to internal stakeholders and clients in a secure, high-stakes environment.

Key Responsibilities

• Provide expert technical support and troubleshooting for ADC systems, applications, and hardware used in classified environments.

• Collaborate with cross-functional teams to resolve complex technical issues efficiently and accurately.

• Monitor system performance, identify potential issues, and proactively implement solutions to maintain operational readiness.

• Document all technical interactions, system changes, and incident resolutions in compliance with security protocols.

• Support system upgrades, testing, and deployment activities to ensure minimal operational disruption.

• Train and mentor junior team members on system operations and technical problem-solving.

• Maintain strict adherence to TS/SCI security protocols and safeguard sensitive information.

Required Skills and Qualifications

• Active TS/SCI security clearance is mandatory.

• Strong understanding of technical customer service processes within high-security environments.

• Proficiency in troubleshooting, diagnosing, and resolving hardware, software, and network issues.

• Experience with ADC systems, classified communications platforms, and secure operational environments.

• Excellent analytical, problem-solving, and critical-thinking abilities.

• Exceptional verbal and written communication skills to interact with technical and non-technical stakeholders.

• Strong organizational skills with the ability to prioritize tasks under pressure.

Experience

• Minimum 3–5 years of technical support or customer service experience in defense, intelligence, or highly secure technical environments.

• Hands-on experience with classified systems or similar secure technical platforms preferred.

• Prior experience working with cross-functional technical teams and delivering support in mission-critical operations is highly desirable.

Working Hours

• Full-time position.

• Flexibility to work shifts, evenings, weekends, or on-call as required to support 24/7 operations.

• Some remote support may be possible, but on-site presence at secure facilities is often required.

Knowledge, Skills, and Abilities

• Deep technical knowledge of ADC systems and related technologies.

• Ability to maintain confidentiality and operate under strict security protocols.

• Quick learner with the capacity to adapt to evolving systems and processes.

• Strong interpersonal skills for effective collaboration with internal teams and external clients.

• Proactive and detail-oriented with a focus on operational excellence.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive healthcare, dental, and vision coverage.

• Retirement savings plans with company match.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement within Amazon.

• Access to exclusive Amazon employee programs and resources.

Why Join Amazon

At Amazon, we empower teams to innovate at the forefront of technology while safeguarding critical systems. As an ADC Technical Customer Service Specialist, you will contribute to mission-critical projects that impact national security while working in a collaborative, supportive, and forward-thinking environment. Your expertise will directly influence operational efficiency and success.

How to Apply

Qualified candidates with an active TS/SCI clearance are invited to submit their resume through the Amazon Careers Portal and include a cover letter detailing relevant experience. Please ensure that your application clearly reflects your technical expertise and clearance status.