Job Summary

The Pro Account Sales Associate at Home Depot plays a vital role in supporting professional customers, including contractors, builders, remodelers, and business owners. This position is responsible for delivering exceptional customer service, building long-term relationships with Pro customers, and driving sales growth through tailored solutions and product expertise. The ideal candidate is customer-focused, sales-driven, and knowledgeable about construction, building materials, and home improvement products.

Key Responsibilities

• Serve as the primary point of contact for Pro customers, ensuring a high level of personalized service

• Build and maintain strong relationships with existing and new Pro accounts

• Understand customer business needs and recommend appropriate products, services, and solutions

• Drive sales by identifying opportunities for upselling and cross-selling

• Prepare quotes, manage orders, and follow up to ensure timely fulfillment and customer satisfaction

• Collaborate with store leadership and Pro Desk team to achieve sales targets

• Maintain accurate customer records and account details

• Stay informed about product updates, promotions, and industry trends

• Resolve customer issues promptly and professionally

Required Skills and Qualifications

• Strong customer service and sales orientation

• Excellent communication and interpersonal skills

• Ability to build trust and long-term customer relationships

• Basic proficiency in computer systems and point-of-sale tools

• Strong organizational and time-management skills

• Ability to work independently and as part of a team

• Problem-solving mindset with attention to detail

Experience

• Previous experience in retail sales, account management, or customer service preferred

• Experience working with contractors, tradespeople, or B2B customers is an advantage

• Knowledge of home improvement, construction materials, or related industries is beneficial

Working Hours

• Full-time or part-time opportunities available

• Flexible scheduling, including weekdays, weekends, and occasional holidays

• Shifts aligned with store operating hours and Pro customer needs

Knowledge, Skills, and Abilities

• Working knowledge of building materials, tools, and home improvement products

• Ability to understand business customer requirements and purchasing patterns

• Strong negotiation and relationship management skills

• Capability to handle multiple tasks in a fast-paced retail environment

• Physical ability to move throughout the store and assist with merchandise as needed

Benefits

• Competitive hourly pay and performance-based incentives

• Health, dental, and vision insurance (for eligible associates)

• Paid time off and holiday pay

• Employee discount on Home Depot products

• Retirement savings plan with company match

• Ongoing training and career development opportunities

Why Join Home Depot

At Home Depot, associates are part of a values-driven organization that prioritizes respect, collaboration, and growth. Joining the Pro team means working with industry professionals, gaining valuable product knowledge, and building a rewarding career with one of the worlds leading home improvement retailers. Home Depot offers a supportive environment, clear career pathways, and the opportunity to make a real impact for customers and communities.

How to Apply

Interested candidates can apply online through the official Home Depot careers website or visit a local Home Depot store to inquire about current Pro Account Sales Associate openings. Qualified applicants will be contacted for further steps in the recruitment process.