Job Summary

Walmart is seeking motivated and customer-focused individuals to join our team as Part-Time Customer Service Representatives for night and weekend shifts. This entry-level role is ideal for candidates looking to start or grow a career in customer service within a globally recognized organization. You will play a key role in delivering exceptional customer experiences by assisting customers with inquiries, resolving issues, and ensuring a positive interaction with the Walmart brand across multiple service channels.

Key Responsibilities

• Respond professionally and courteously to customer inquiries via phone, chat, or email during night and weekend hours

• Assist customers with order status, returns, refunds, product information, and general inquiries

• Resolve customer concerns efficiently while maintaining high satisfaction levels

• Accurately document customer interactions and update records in internal systems

• Follow company policies, procedures, and service standards consistently

• Escalate complex issues to the appropriate departments when necessary

• Work collaboratively with team members and supervisors to meet service goals

• Maintain confidentiality and data security at all times

Required Skills and Qualifications

• High school diploma or equivalent

• Strong verbal and written communication skills in English

• Basic computer proficiency and ability to navigate multiple systems

• Customer-oriented mindset with a positive and professional attitude

• Ability to work independently and manage time effectively

• Willingness to work night shifts and weekends on a part-time schedule

Experience

• No prior customer service experience required (training provided)

• Previous experience in retail, call center, or customer support is an advantage but not mandatory

• Suitable for students, fresh graduates, or individuals re-entering the workforce

Working Hours

• Part-time schedule

• Night shifts and weekend availability required

• Flexible hours based on business needs and shift availability

Knowledge, Skills, and Abilities

• Ability to listen actively and understand customer needs

• Problem-solving skills with attention to detail

• Ability to remain calm and professional in high-volume or challenging situations

• Strong organizational skills and adaptability to changing priorities

• Commitment to providing excellent customer service

Benefits

• Competitive hourly pay

• Flexible part-time scheduling

• Paid training and continuous learning opportunities

• Employee discounts on Walmart products

• Supportive and inclusive work environment

• Opportunity for career growth within Walmart

Why Join Walmart

At Walmart, you will be part of a global organization that values integrity, respect, and innovation. We invest in our people by offering training, development, and opportunities to grow your career. Joining Walmart means working with a diverse team, gaining valuable customer service experience, and contributing to a company that serves millions of customers every day.

How to Apply

Interested candidates are encouraged to apply online by submitting their application through Walmarts official careers portal. Please ensure your resume is up to date and highlights your communication skills and availability for night and weekend shifts. Shortlisted candidates will be contacted for the next steps in the hiring process.