Job Summary

American Express is seeking a customer-focused and tech-savvy Evening Shift Chat Support Representative to join our remote customer experience team. In this role, you will provide real-time assistance to customers via live chat, ensuring prompt, accurate, and professional support during evening hours. You will play a critical role in delivering world-class service while upholding the trusted American Express brand standards—all from the comfort of your home.

Key Responsibilities

• Respond to customer inquiries through live chat in a timely, courteous, and professional manner

• Assist customers with account-related questions, transactions, product features, and general inquiries

• Resolve issues efficiently while maintaining high customer satisfaction scores

• Document all customer interactions accurately in internal systems

• Follow established policies, procedures, and compliance guidelines

• Identify opportunities to educate customers on relevant American Express products and services

• Escalate complex issues to appropriate internal teams when necessary

• Maintain confidentiality and data security at all times

Required Skills and Qualifications

• Excellent written communication skills in English

• Strong customer service orientation with problem-solving abilities

• Comfortable multitasking in a fast-paced, digital environment

• Basic computer proficiency and ability to navigate multiple systems

• High attention to detail and accuracy

• Ability to work independently in a remote setting

• Reliable internet connection and a quiet home workspace

Experience

• Previous experience in customer service, chat support, call center, or hospitality is preferred

• Experience in financial services or customer support roles is an advantage

• Entry-level candidates with strong communication skills are encouraged to apply

Working Hours

• Evening shift (specific hours will be communicated during the hiring process)

• Part-time or full-time opportunities available

• Flexible scheduling within evening operating hours

• 100% remote / work-from-home position

Knowledge, Skills, and Abilities

• Ability to understand and explain financial products clearly to customers

• Strong typing speed and accuracy

• Active listening and empathy in written communication

• Time management and organizational skills

• Adaptability to changing customer needs and business priorities

• Commitment to delivering exceptional customer experiences

Benefits

• Competitive hourly pay with performance-based incentives

• Work-from-home flexibility

• Paid training and continuous learning opportunities

• Career growth and advancement within American Express

• Employee discounts and exclusive perks

• Supportive and inclusive work culture

Why Join American Express

At American Express, we believe in backing our colleagues as strongly as we back our customers. You will be part of a globally respected organization that values integrity, diversity, innovation, and professional development. This role offers the opportunity to build a rewarding career while maintaining work-life balance through remote evening shifts.

How to Apply

Interested candidates are encouraged to apply online by submitting their updated resume and completing the virtual application process. Shortlisted applicants will be contacted for an online assessment and interview.