Job Summary

JetBlue is seeking motivated, customer-focused individuals to join our team as Remote Night Shift Customer Service Associates on a part-time basis. In this role, you will serve as a key point of contact for our customers during overnight hours, delivering exceptional service while supporting JetBlues commitment to a seamless and enjoyable travel experience. This is an excellent opportunity for individuals who thrive in a fast-paced environment, enjoy helping others, and prefer flexible, remote, night-shift work.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, chat, and email during night shift hours

• Assist customers with flight bookings, changes, cancellations, and general travel-related questions

• Resolve customer concerns efficiently while maintaining a positive and empathetic tone

• Accurately document customer interactions and update internal systems

• Follow JetBlues customer service standards, policies, and procedures

• Escalate complex issues to appropriate departments when necessary

• Maintain confidentiality and data security at all times

• Meet individual and team performance metrics, including quality and response time

Required Skills and Qualifications

• Excellent verbal and written communication skills in English

• Strong customer service orientation with a problem-solving mindset

• Ability to work independently in a remote environment

• Basic computer proficiency and ability to navigate multiple systems

• Reliable internet connection and a quiet home workspace

• Strong attention to detail and accuracy

• Ability to remain calm and professional under pressure

Experience

• Previous experience in customer service, call center support, hospitality, or travel-related roles is preferred

• Entry-level candidates with strong communication skills and a customer-first attitude are encouraged to apply

• Experience working night shifts or in a remote role is an advantage but not mandatory

Working Hours

• Part-time position

• Night shift hours, including late evenings, overnight shifts, weekends, and holidays as required

• Flexible scheduling within defined night shift windows

Knowledge, Skills, and Abilities

• Ability to multitask and manage time effectively

• Strong listening and interpersonal skills

• Familiarity with CRM systems or customer support tools is a plus

• Ability to adapt quickly to new processes and technologies

• Cultural sensitivity and ability to interact with a diverse customer base

• Commitment to delivering high-quality customer experiences

Benefits

• Competitive hourly pay

• Flexible part-time schedule suitable for night-shift availability

• Fully remote work environment

• Paid training and ongoing support

• Employee travel perks and discounts (where applicable)

• Opportunities for skill development and internal growth

Why Join JetBlue

At JetBlue, we believe in putting people first—our customers and our crew members. Joining our remote customer service team means becoming part of a globally recognized airline known for innovation, inclusivity, and exceptional service. You will enjoy the flexibility of remote work, the stability of a well-established organization, and the satisfaction of making a real difference for travelers around the world.

How to Apply

Interested candidates are encouraged to apply by submitting an online application along with an updated resume. Qualified applicants will be contacted for the next steps in the recruitment process, which may include assessments and virtual interviews.

JetBlue is an equal opportunity employer and values diversity in its workforce.