Job Summary

Startup Inno is seeking reliable and customer-focused individuals to join our team as After-Hours Support Representatives. This entry-level, part-time, work-from-home role is ideal for candidates looking to start their career in customer support while maintaining flexible working hours. You will play a key role in ensuring our customers receive timely and professional assistance outside of standard business hours, helping to maintain our commitment to exceptional service.

Key Responsibilities

• Respond to customer inquiries via email, chat, or phone during after-hours support shifts

• Provide accurate information regarding products, services, and basic troubleshooting

• Log, track, and update customer issues in the support system

• Escalate complex or unresolved issues to senior support or on-call teams as required

• Maintain a high level of professionalism, empathy, and responsiveness in all interactions

• Follow company guidelines, scripts, and service-level standards

• Ensure data privacy and confidentiality at all times

Required Skills and Qualifications

• Strong written and verbal communication skills in English

• Basic computer proficiency and ability to learn new systems quickly

• Good problem-solving and decision-making skills

• Ability to work independently with minimal supervision

• Reliable internet connection and a quiet home workspace

• Customer-oriented mindset with attention to detail

Experience

• No prior experience required; this is an entry-level role

• Previous exposure to customer service, call center, or remote support roles is an advantage but not mandatory

• Fresh graduates, students, and career starters are encouraged to apply

Working Hours

• Part-time, after-hours shifts (evenings, nights, weekends, or holidays as scheduled)

• Flexible scheduling based on availability and business needs

• Fully remote / work-from-home position

Knowledge, Skills, and Abilities

• Ability to multitask and manage time effectively

• Basic understanding of customer service principles

• Willingness to learn and adapt in a fast-paced startup environment

• Strong listening skills and the ability to remain calm under pressure

• Dependable, punctual, and committed to assigned shifts

Benefits

• Work-from-home flexibility

• Part-time hours ideal for students or supplemental income

• Paid training and ongoing support

• Opportunity to gain valuable customer support experience

• Career growth opportunities within a growing startup

• Supportive and inclusive team culture

Why Join Startup Inno

At Startup Inno, we believe in empowering individuals at the start of their careers. You will gain hands-on experience, develop in-demand customer service skills, and work with a forward-thinking team that values flexibility, learning, and innovation. This role is a great stepping stone into the tech and startup ecosystem.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover note outlining their availability and interest in the role. Shortlisted applicants will be contacted for a virtual interview.