Job Summary

Startup Inno is seeking a motivated and customer-focused Customer Service Associate to join our growing team on a part-time basis. This role is ideal for individuals who enjoy helping people, solving problems, and representing a dynamic startup brand. Working exclusively on weekends, you will be the first point of contact for our customers, ensuring they receive prompt, professional, and friendly support across multiple channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a timely and courteous manner

• Provide accurate information about products, services, policies, and procedures

• Resolve customer issues, complaints, and concerns with empathy and efficiency

• Escalate complex cases to the appropriate internal teams when necessary

• Document customer interactions and maintain accurate records in the CRM system

• Follow established customer service standards and quality guidelines

• Contribute feedback and insights to help improve customer experience and processes

Required Skills and Qualifications

• Excellent verbal and written communication skills in English

• Strong customer service orientation with a positive attitude

• Ability to handle multiple tasks and prioritize effectively

• Basic computer proficiency and comfort with digital tools

• Strong problem-solving and conflict-resolution skills

• Professional demeanor and reliability

Experience

• Previous experience in customer service, call center, retail, or hospitality is preferred

• Freshers and students with strong communication skills are welcome to apply

• Experience working in a startup or fast-paced environment is an advantage

Working Hours

• Part-Time: Saturday and Sunday

• Flexible shifts within weekend business hours

• Total hours per week will be discussed during the interview process

Knowledge, Skills, and Abilities

• Ability to understand customer needs and deliver effective solutions

• Active listening and attention to detail

• Ability to remain calm and professional under pressure

• Adaptability to new systems, processes, and products

• Team-oriented mindset with the ability to work independently

Benefits

• Competitive part-time compensation

• Flexible weekend schedule

• Opportunity to gain hands-on experience in a growing startup

• Supportive and inclusive work culture

• Skill development and potential for future growth opportunities

Why Join Startup Inno

At Startup Inno, we value innovation, collaboration, and people. You will be part of a forward-thinking team where your voice matters and your contributions directly impact customer satisfaction and business growth. This role offers an excellent opportunity to build practical experience while maintaining weekday flexibility.

How to Apply

Interested candidates are encouraged to submit their updated resume along with a brief cover note highlighting their interest in the role. Shortlisted applicants will be contacted for the next steps in the selection process.