Job Summary

Startup Inno is seeking a reliable and customer-focused Remote Night Shift Chat Support Agent to join our growing support team. This part-time role is ideal for individuals who excel at written communication and enjoy helping customers in a fast-paced, digital environment. As a Chat Support Agent, you will be responsible for providing real-time assistance to customers via live chat during night hours, ensuring timely, accurate, and professional responses that reflect our brand values.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through live chat and messaging platforms

• Resolve customer issues related to products, services, billing, and account support

• Escalate complex or unresolved issues to the appropriate internal teams

• Maintain accurate records of customer interactions and resolutions

• Follow standard operating procedures and quality guidelines

• Meet or exceed response time, customer satisfaction, and productivity targets

• Collaborate with team members to improve customer experience and support processes

Required Skills and Qualifications

• Excellent written communication skills in English

• Strong customer service orientation with a problem-solving mindset

• Ability to multitask and handle multiple chat conversations simultaneously

• Basic computer proficiency and familiarity with chat or ticketing systems

• High level of professionalism, reliability, and attention to detail

• Ability to work independently in a remote environment

Experience

• Previous experience in customer support, chat support, or virtual assistance is preferred

• Entry-level candidates with strong communication skills are encouraged to apply

• Experience working night shifts or in a remote role is an advantage

Working Hours

• Part-time, remote position

• Night shift schedule (hours aligned with international time zones)

• Flexible working days depending on business needs and availability

Knowledge, Skills and Abilities

• Strong understanding of customer service best practices

• Ability to remain calm and professional under pressure

• Quick learner with the ability to adapt to new tools and processes

• Good time management and organizational skills

• Comfortable working during night hours consistently

Benefits

• Competitive hourly pay

• 100% remote work – work from the comfort of your home

• Flexible part-time schedule

• Paid training and ongoing support

• Opportunity to gain experience with a fast-growing startup

• Performance-based incentives and growth opportunities

Why Join Startup Inno

At Startup Inno, we value innovation, flexibility, and people. You will be part of a supportive remote team where your contributions directly impact customer satisfaction and company growth. This role offers an excellent opportunity to build customer support experience while maintaining work-life balance through part-time, remote night work.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume along with a brief cover note highlighting their availability for night shifts and relevant skills. Shortlisted candidates will be contacted for an online interview.