Job Summary

Startup Inno is seeking a reliable and customer-focused Weekend Customer Support Associate to join our growing remote team. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering exceptional service in a fast-paced startup environment. As a weekend support associate, you will be the primary point of contact for customers during weekends, ensuring timely, professional, and empathetic assistance across multiple communication channels.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone support

• Resolve customer issues, complaints, and requests with a solutions-oriented approach

• Provide accurate information about products, services, policies, and procedures

• Document customer interactions clearly and update records in the CRM system

• Escalate complex or unresolved issues to the appropriate internal teams

• Maintain high customer satisfaction scores and meet service-level expectations

• Identify recurring issues and provide feedback to improve processes and customer experience

• Adhere to company guidelines, data privacy standards, and quality benchmarks

Required Skills and Qualifications

• Excellent written and verbal communication skills in English

• Strong customer service mindset with a positive and patient attitude

• Ability to work independently in a remote environment

• Good problem-solving and conflict-resolution skills

• Basic computer proficiency and comfort using support tools and CRM systems

• Reliable internet connection and a quiet home workspace

• Strong time-management and organizational skills

Experience

• Prior experience in customer support, call center, or client-facing roles is preferred

• Freshers with strong communication skills and a willingness to learn are encouraged to apply

• Experience working remotely or during weekend shifts is an advantage but not mandatory

Working Hours

• Schedule: Weekend shifts (Saturday and Sunday)

• Hours: Flexible shifts ranging from part-time to extended weekend coverage, depending on business needs

• May include rotating shifts or extended hours during peak demand

Knowledge, Skills, and Abilities

• Ability to understand customer needs and provide empathetic support

• Strong listening skills and attention to detail

• Capability to multitask and manage multiple customer interactions efficiently

• Adaptability to new tools, processes, and a fast-changing startup environment

• Commitment to delivering consistent, high-quality customer experiences

Benefits

• 100% remote work opportunity

• Competitive weekend pay structure

• Flexible scheduling to support work-life balance

• Training and onboarding provided

• Opportunity to gain experience with a fast-growing startup

• Supportive and collaborative virtual work culture

Why Join Startup Inno

At Startup Inno, we value innovation, teamwork, and customer-centric thinking. Joining our team means becoming part of a dynamic startup where your contributions directly impact customer satisfaction and business growth. We offer flexibility, learning opportunities, and a chance to grow your skills while working comfortably from home.

How to Apply

Interested candidates are invited to apply by submitting their updated resume along with a brief cover letter highlighting their customer service experience and weekend availability. Shortlisted candidates will be contacted for a virtual interview.