Job Summary

Global MNC Tech is seeking a proactive and customer-focused Part-Time WhatsApp Customer Support Executive to join our dynamic support team. In this role, you will manage customer interactions through WhatsApp, ensuring timely, accurate, and empathetic responses. This position is ideal for individuals who thrive in a fast-paced environment, enjoy helping people, and want flexible working hours.

Key Responsibilities

• Respond promptly to customer queries and concerns via WhatsApp.

• Provide accurate product, service, and policy information to customers.

• Maintain a professional, friendly, and empathetic tone in all interactions.

• Document and track customer issues, feedback, and resolutions in the system.

• Collaborate with internal teams to resolve complex queries.

• Identify trends in customer inquiries and suggest process improvements.

• Ensure adherence to company guidelines and service level agreements (SLAs).

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong interpersonal skills with the ability to handle customers professionally.

• Familiarity with WhatsApp Business or similar messaging platforms.

• Basic computer literacy, including Microsoft Office and CRM tools.

• Problem-solving mindset and attention to detail.

Experience

• Previous experience in customer support, call center, or digital communication roles is preferred.

• Experience with WhatsApp or social media customer engagement is a plus.

Working Hours

• Part-time role with flexible working hours.

• Availability to work during peak hours (evenings and weekends may be required).

• Remote work from home is supported.

Knowledge, Skills, and Abilities

• Ability to multitask and manage multiple conversations simultaneously.

• Patience and resilience in handling challenging customer interactions.

• Quick learner with the ability to adapt to new tools and processes.

• Strong organizational and time-management skills.

• Capacity to work independently and meet deadlines.

Benefits

• Flexible working hours and work-from-home convenience.

• Opportunity to gain valuable experience in customer service.

• Friendly and supportive team environment.

• Performance-based incentives and recognition.

• Training and skill development opportunities.

Why Join Global MNC Tech?

At Global MNC Tech, we are committed to innovation, employee growth, and delivering exceptional customer experiences. Joining our team means becoming part of a collaborative and inclusive work culture that values your contribution while providing flexibility and professional growth opportunities.

How to Apply

Interested candidates are invited to submit their CV along with a brief cover letter highlighting relevant experience to us with the subject line: Application – Part-Time WhatsApp Customer Support Executive. Shortlisted candidates will be contacted for an interview.