Job Summary

Global MNC Tech, a leading multinational technology firm, is seeking a highly motivated Back Office Customer Expert to join our international operations team. This role focuses on delivering exceptional support for our global clients by managing back-office processes efficiently and accurately. The ideal candidate will be detail-oriented, proactive, and capable of ensuring smooth resolution of customer inquiries while maintaining compliance with international standards.

The position offers an excellent opportunity to work in a dynamic, global environment and contribute to improving operational excellence across multiple regions.

Key Responsibilities

• Handle and process international customer queries and requests with accuracy and efficiency.

• Manage back-office operations including data entry, document verification, and record maintenance.

• Coordinate with cross-functional teams (sales, operations, IT) to resolve customer issues promptly.

• Ensure compliance with company policies, standard operating procedures, and regulatory requirements.

• Maintain detailed and accurate records of customer interactions and process updates.

• Identify process improvement opportunities to enhance operational efficiency.

• Generate reports and provide insights on customer trends and operational performance.

• Support the onboarding and training of new team members as required.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Commerce, or related field preferred.

• Strong written and verbal communication skills in English; additional languages are a plus.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM tools.

• Excellent problem-solving and analytical skills.

• Ability to work under pressure while maintaining high accuracy and quality standards.

• Strong organizational skills with an eye for detail.

• Customer-centric mindset with a proactive approach to resolving issues.

Experience

• Minimum 1–3 years of experience in back-office operations, customer support, or related roles.

• Experience in international customer handling or global process operations is highly desirable.

• Familiarity with workflow management, process documentation, and compliance standards is an advantage.

Working Hours

• Full-time position.

• Flexible international shift schedules may be required to support global operations.

• Remote or hybrid work options may be considered based on operational requirements.

Knowledge, Skills, and Abilities

• Strong analytical thinking and attention to detail.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Strong interpersonal and teamwork skills.

• Familiarity with international customer service standards and global operational practices.

• Adaptability to evolving processes and tools.

• High level of integrity and confidentiality when handling sensitive information.

Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance.

• Paid time off, including annual leave and public holidays.

• Professional development opportunities, including training programs and workshops.

• Work-life balance support with flexible schedules.

• Employee recognition programs and wellness initiatives.

Why Join Global MNC Tech?

At Global MNC Tech, we believe in fostering an inclusive, innovative, and collaborative work environment. You will have the opportunity to:

• Work with a diverse, international team.

• Gain exposure to cutting-edge technology and global business operations.

• Grow your career in a supportive and dynamic organization.

• Make a tangible impact on customer satisfaction and operational excellence.

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining relevant experience and skills to us with the subject line: Back Office Customer Expert – International Process Application.

Only shortlisted candidates will be contacted for further selection stages.