Job Summary

Global MNC Tech is seeking a motivated and enthusiastic Remote Customer Support Agent to join our dynamic team. In this role, you will serve as the primary point of contact for our gaming and e-commerce customers, providing world-class support through multiple channels including chat, email, and phone. You will play a critical role in ensuring our customers have seamless, enjoyable experiences with our products and services. This is an excellent opportunity for individuals passionate about gaming, e-commerce, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to customer inquiries across chat, email, and phone.

• Resolve customer issues efficiently, ensuring high satisfaction and timely follow-up.

• Assist customers with account management, order tracking, payment queries, and technical troubleshooting.

• Document all interactions accurately in the CRM system.

• Collaborate with internal teams to escalate complex issues and provide feedback for product/service improvement.

• Identify trends and customer pain points to suggest proactive solutions.

• Maintain deep knowledge of company products, promotions, and policies.

• Uphold company standards for customer service excellence and brand representation.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities with a customer-focused mindset.

• Familiarity with gaming platforms, e-commerce systems, or online marketplaces.

• Proficient in using CRM tools and customer support software.

• Ability to manage multiple inquiries simultaneously while maintaining attention to detail.

• Patience, empathy, and professionalism in dealing with diverse customer personalities.

Experience

• Minimum 1–2 years of experience in customer service, ideally within gaming, e-commerce, or tech support.

• Prior experience in remote work or digital communication platforms is highly preferred.

Working Hours

• Flexible remote schedule with potential for shift rotations, including evenings and weekends to accommodate global customers.

• Full-time (40 hours per week) with the possibility of part-time or customized schedules for exceptional candidates.

Knowledge, Skills, and Abilities

• Strong knowledge of online gaming ecosystems and e-commerce workflows.

• Ability to adapt quickly to new tools, platforms, and updates.

• Excellent interpersonal skills to build rapport and trust with customers.

• Time management and organizational skills to handle high-volume support efficiently.

• Analytical mindset to identify recurring issues and propose actionable solutions.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work with flexibility in schedule and location.

• Access to professional development and training programs.

• Health, wellness, and lifestyle benefits.

• Employee discounts on gaming and e-commerce products.

• Inclusive, supportive, and collaborative company culture.

Why Join Global MNC Tech

At Global MNC Tech, we are redefining the gaming and e-commerce experience for millions of customers worldwide. Joining our team means becoming part of a forward-thinking, innovative, and globally diverse organization. We value creativity, passion, and excellence, and provide our employees with opportunities for growth, learning, and long-term career advancement—all from the comfort of your own home.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter outlining relevant experience and motivation for the role. Applications should be sent via our official careers portal. Shortlisted candidates will be contacted for virtual interviews.