Job Summary

Global MNC Tech is seeking a highly motivated and customer-focused Bilingual Virtual Assistant to provide exceptional support to our U.S.-based clients. This role is ideal for professionals who are fluent in English and Portuguese/Spanish (bilingual), comfortable working in a virtual environment, and passionate about delivering world-class customer service. As a key point of contact, you will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience aligned with U.S. service standards.

Key Responsibilities

• Provide professional and timely customer support to U.S. clients via phone, email, chat, and other digital platforms

• Handle customer inquiries related to products, services, billing, scheduling, and general support

• Resolve customer concerns with empathy, accuracy, and efficiency

• Maintain accurate records of customer interactions in CRM systems

• Follow established processes, service-level agreements (SLAs), and quality standards

• Escalate complex issues to the appropriate internal teams when required

• Support administrative tasks such as data entry, reporting, and documentation

• Ensure compliance with company policies, data privacy, and U.S. customer service regulations

Required Skills and Qualifications

• Fluency in English (mandatory) and Portuguese or Spanish (bilingual proficiency required)

• Excellent verbal and written communication skills

• Strong customer service orientation with a problem-solving mindset

• Proficiency in basic computer applications (MS Office, CRM tools, email platforms)

• Ability to multitask, prioritize, and manage time effectively in a remote environment

• Strong attention to detail and organizational skills

• Reliable internet connection and a quiet remote workspace

Experience

• 1–3 years of experience in customer service, virtual assistance, call center, or client support roles

• Experience handling U.S. customers or working with international clients is a strong advantage

• Prior remote or work-from-home experience is preferred

Working Hours

• Full-time position

• U.S. business hours (may include evening or night shifts based on time zone alignment)

• 5 days working per week with rotational shifts, depending on business requirements

Knowledge, Skills, and Abilities

• Understanding of U.S. customer service expectations and professional etiquette

• Ability to adapt quickly to new tools, systems, and processes

• Strong interpersonal skills with the ability to build rapport with customers

• High level of professionalism, confidentiality, and accountability

• Ability to work independently with minimal supervision

• Cultural awareness and sensitivity when interacting with international clients

Benefits

• Competitive salary package

• Work-from-home / remote work opportunity

• Performance-based incentives and recognition programs

• Paid training and onboarding support

• Career growth and internal mobility opportunities

• Exposure to global clients and international work culture

• Supportive and inclusive work environment

Why Join Global MNC Tech?

At Global MNC Tech, we believe our people are our greatest asset. Joining our team means becoming part of a global organization that values diversity, innovation, and professional development. You will gain international exposure, work with U.S. clients, and build a long-term career in a fast-growing, technology-driven environment—all while enjoying the flexibility of remote work.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter highlighting their bilingual skills and customer service experience. Shortlisted candidates will be contacted for virtual interviews and assessments.