We are seeking a high-performing, bilingual Customer Success Specialist (Arabic/English) to join our team in the United Arab Emirates. In this role, you wont just be answering questions; you will be a strategic partner to our clients across the GCC region. You will be responsible for ensuring seamless onboarding, driving product adoption, and maintaining high retention rates by building strong, trust-based relationships in both English and Arabic.

Key Responsibilities:

• Relationship Management: Serve as the primary point of contact for a portfolio of key accounts in the UAE, Saudi Arabia, and the wider Middle East.

• Onboarding & Training: Conduct virtual and on-site product demonstrations and training sessions in both Arabic and English.

• Retention & Renewals: Proactively monitor account health and lead the renewal process to minimize churn.

• Localized Support: Translate complex technical concepts into culturally relevant business solutions for Arabic-speaking stakeholders.

• Voice of the Customer: Collect and advocate for regional product feedback to our global engineering and product teams.

• Upselling: Identify opportunities for account expansion and collaborate with the sales team to drive incremental revenue.

Requirements:

• Language Mastery: Native-level fluency in Arabic (written and verbal) and professional proficiency in English.

• Experience: 3+ years in Customer Success, Account Management, or SaaS Sales within the Middle East market.

• Cultural Competency: Deep understanding of Middle Eastern business etiquette and regional corporate landscapes.

• Education: Bachelors degree in Business Administration, Marketing, or a related field.

Technical Requirements:

• CRM Mastery: Proficiency in Salesforce or HubSpot for tracking customer lifecycles.

• Success Tools: Experience with platforms like Gainsight, Totango, or ChurnZero is a plus.

• Communication: Mastery of Zoom, Microsoft Teams, and WhatsApp Business (crucial for client communication in the UAE).

• Data Analysis: Ability to interpret usage data and build QBR (Quarterly Business Review) presentations.

Work Details:

• Location: Dubai or Abu Dhabi (Hybrid – 3 days in office / 2 days remote).

• Schedule: Monday – Friday (Standard UAE business hours).

• Compensation: Competitive monthly salary + Performance-based retention bonus.

• Benefits:

  • UAE Residency Visa sponsorship.

  • Comprehensive Private Medical Insurance.

  • Annual flight ticket allowance to home country.

  • Gratuity: End-of-service benefits as per UAE Labour Law.