Job Summary

Global MNC Tech is seeking a detail-oriented and customer-focused Email Support Specialist to join our growing support operations team. This role is part of a non-voice process, where you will handle customer queries exclusively through email for UK-based clients. The ideal candidate will have excellent written communication skills, a problem-solving mindset, and a passion for delivering high-quality customer service while working in a structured UK shift with fixed weekend offs.

Key Responsibilities

• Respond to customer queries and concerns via email in a timely, accurate, and professional manner.

• Provide clear, well-structured, and grammatically correct written responses aligned with brand guidelines.

• Investigate customer issues, identify root causes, and provide effective resolutions.

• Maintain detailed and accurate records of customer interactions in internal systems.

• Follow defined processes, SLAs, and quality standards to ensure customer satisfaction.

• Escalate complex or unresolved issues to the appropriate internal teams when required.

• Collaborate with team members and supervisors to improve response quality and turnaround time.

• Stay updated on product, process, and policy changes relevant to UK clients.

Required Skills and Qualifications

• Excellent written English communication skills (grammar, spelling, and clarity are essential).

• Strong customer service orientation with a professional and empathetic approach.

• Ability to handle multiple email tickets efficiently while maintaining quality.

• Good analytical and problem-solving skills.

• Basic computer proficiency, including email platforms and CRM/ticketing tools.

• Ability to work independently as well as part of a team in a fast-paced environment.

Experience

• 0–4 years of experience in email support, customer support, or a non-voice BPO/KPO process.

• Freshers with strong written communication skills and a customer-centric mindset are welcome to apply.

• Prior experience supporting UK or international clients is an added advantage.

Working Hours

• Shift: UK Shift

• Process: Non-Voice (Email Support Only)

• Weekly Off: Fixed Saturday and Sunday

• Work Mode: As per company policy (office/remote/hybrid, if applicable)

Knowledge, Skills, and Abilities

• Ability to understand customer issues quickly and articulate solutions clearly in writing.

• Strong attention to detail and commitment to quality.

• Time management skills with the ability to meet SLAs consistently.

• Adaptability to new tools, processes, and client requirements.

• Professional attitude, reliability, and willingness to learn.

Benefits

• Competitive salary with attractive performance-based incentives.

• Fixed weekend offs ensuring a healthy work-life balance.

• Structured UK shift with predictable working hours.

• Comprehensive training and continuous learning opportunities.

• Career growth and internal mobility within Global MNC Tech.

• Supportive work culture and employee engagement initiatives.

Why Join Global MNC Tech?

At Global MNC Tech, we believe our people are our greatest strength. You will be part of a global organization that values professionalism, quality, and continuous improvement. This role offers stability, skill development, and long-term career growth in a non-voice environment with international exposure and excellent work-life balance.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume through our official career portal or by sharing their profile with our recruitment team. Shortlisted candidates will be contacted for the next steps in the selection process.