Job Summary

Global MNC Tech is seeking enthusiastic and customer-focused International Chat Support Executives to join our growing global support team. This role is completely non-voice, where you will assist international customers through live chat and written communication channels. The ideal candidate will have excellent written English skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences in a fast-paced, technology-driven environment.

Key Responsibilities

• Handle customer inquiries and support requests via live chat and email in a professional and timely manner.

• Provide accurate information regarding products, services, policies, and processes to international customers.

• Resolve customer issues efficiently while ensuring high levels of customer satisfaction.

• Document all interactions clearly and accurately in the CRM/support systems.

• Follow standard operating procedures, quality guidelines, and compliance requirements.

• Escalate complex issues to the appropriate internal teams when required.

• Maintain a courteous, empathetic, and solution-oriented approach in all customer interactions.

• Meet individual and team performance metrics related to productivity, quality, and customer satisfaction.

Required Skills and Qualifications

• Excellent written communication skills in English (grammar, clarity, and tone are essential).

• Strong typing speed and accuracy.

• Good problem-solving and analytical skills.

• Ability to multitask and manage multiple chat conversations simultaneously.

• Customer-centric mindset with attention to detail.

• Basic computer knowledge and familiarity with CRM or ticketing tools is an advantage.

• Willingness to work in rotational or fixed international shifts.

Experience

• Freshers are welcome to apply.

• 0–3 years of experience in international customer support, chat/email support, or BPO/KPO operations is preferred.

• Prior experience in a non-voice or international process will be an added advantage.

Working Hours

• 5 days working, 2 days rotational week-off.

• International shifts (US/UK/Other global time zones).

• Fixed or rotational shifts depending on business requirements.

Knowledge, Skills, and Abilities

• Strong interpersonal and written communication abilities.

• Ability to work independently as well as in a team-oriented environment.

• High level of adaptability and willingness to learn new tools and processes.

• Time management skills with the ability to prioritize tasks effectively.

• Professional attitude with a commitment to quality and customer satisfaction.

Benefits

• Competitive salary package with performance-based incentives.

• 5-day work week ensuring better work-life balance.

• Paid training and continuous learning opportunities.

• Career growth and internal promotion opportunities within a global organization.

• Employee engagement programs and a positive work culture.

• Health insurance and other statutory benefits as per company policy.

Why Join Global MNC Tech

• Work with a reputed global organization serving international clients.

• 100% non-voice role – no calling or voice support.

• Opportunity to build a long-term career in the international customer support domain.

• Supportive management, structured processes, and a collaborative team environment.

• Exposure to global customers, tools, and best industry practices.

How to Apply

Interested candidates can apply by submitting their updated resume through our official recruitment channels or job portals. Shortlisted candidates will be contacted by our HR team for further assessment and interview processes.