Job Summary

Global MNC Tech is seeking enthusiastic and customer-focused International Customer Support Executives to support our US-based clients. This role is ideal for individuals who are passionate about delivering exceptional customer experiences, possess strong communication skills, and are comfortable working in a US shift environment. You will act as the first point of contact for customers, ensuring timely resolution of queries while maintaining high service quality standards.

Key Responsibilities

• Handle inbound and/or outbound customer interactions for US-based clients via voice, email, or chat support.

• Provide accurate information, resolve customer issues, and ensure first-call resolution wherever possible.

• Understand customer needs and offer appropriate solutions while maintaining a professional and empathetic approach.

• Document all customer interactions, transactions, and resolutions accurately in CRM systems.

• Follow established processes, scripts, and quality guidelines to meet service-level agreements (SLAs).

• Escalate complex or unresolved issues to the appropriate internal teams when required.

• Maintain high levels of customer satisfaction, quality scores, and productivity metrics.

• Stay updated with process knowledge, product updates, and compliance requirements.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal and customer-handling skills.

• Ability to work in a fast-paced, customer-centric environment.

• Basic computer knowledge with proficiency in MS Office and CRM tools.

• Good listening, problem-solving, and decision-making abilities.

• Willingness to work in US shifts (night shift as per IST).

Experience

• Freshers are welcome to apply.

• 0–5 years of experience in International BPO / US customer support process is preferred.

• Prior experience in voice-based US customer support will be an added advantage.

Working Hours

• US Shift (Night Shift – IST)

• 5 Days Working

• Fixed Weekends Off (Saturday & Sunday)

Knowledge, Skills, and Abilities

• Strong customer service orientation with a positive attitude.

• Ability to handle difficult customers with patience and professionalism.

• Multitasking skills with attention to detail and accuracy.

• Time management skills and the ability to meet performance targets.

• Adaptability to changing processes, tools, and customer requirements.

Benefits

• Competitive salary with performance-based incentives.

• Fixed weekends off ensuring work-life balance.

• Cab facility (as per company policy).

• Paid training and continuous learning opportunities.

• Health insurance and other statutory benefits.

• Friendly, inclusive, and professional work environment.

• Clear career growth and internal promotion opportunities.

Why Join Global MNC Tech?

• Be part of a reputed global organization serving international clients.

• Gain exposure to the US market and international customer service standards.

• Enjoy stable working schedules with fixed weekends off.

• Accelerate your career with structured training, mentoring, and growth paths.

• Work in a supportive culture that values employees, performance, and innovation.

How to Apply

Interested candidates can apply by submitting their updated resume through our official careers portal or by contacting the Global MNC Tech recruitment team. Shortlisted candidates will be contacted for further interview rounds.