Job Summary

Global MNC Tech is seeking a detail-oriented and results-driven AR Caller (Medical Billing) to join our US Healthcare Revenue Cycle Management (RCM) team. The ideal candidate will be responsible for following up with US insurance companies to resolve unpaid or denied medical claims, ensuring timely reimbursements and maintaining healthy accounts receivable. This role requires strong communication skills, deep knowledge of US healthcare billing processes, and the ability to work efficiently during night shifts aligned with US time zones.

Key Responsibilities

• Make outbound calls to US insurance companies to follow up on unpaid, underpaid, or denied medical claims.

• Analyze Explanation of Benefits (EOBs), remittance advice, and denial codes to determine root causes of payment issues.

• Resolve claim denials by providing necessary documentation, corrections, or appeals as required.

• Maintain accurate and up-to-date notes in billing systems regarding claim status and payer interactions.

• Work closely with billing, coding, and credentialing teams to resolve complex claim issues.

• Ensure compliance with HIPAA regulations and organizational policies at all times.

• Meet or exceed productivity, quality, and collection targets set by management.

• Identify trends in denials or delays and proactively report them to team leads or managers.

Required Skills and Qualifications

• Strong verbal communication skills with a neutral or clear accent suitable for US clients.

• In-depth knowledge of US medical billing, AR follow-ups, and insurance processes.

• Familiarity with CPT, ICD-10, and HCPCS codes.

• Good understanding of payer portals, EOBs, and denial management workflows.

• Proficiency in medical billing software and basic computer applications (MS Excel, MS Word).

• Excellent analytical, problem-solving, and negotiation skills.

Experience

• Minimum 1 to 4 years of experience as an AR Caller or in US Healthcare Medical Billing.

• Hands-on experience in insurance follow-ups with major US payers such as Medicare, Medicaid, and commercial insurers.

• Experience handling physician billing, hospital billing, or DME billing is an added advantage.

Working Hours

• Night Shift (US Time Zones)

• Typically aligned with EST/CST/PST depending on client requirements.

• Five-day work week with rotational weekends or fixed off, as per project needs.

Knowledge, Skills, and Abilities

• Strong understanding of the end-to-end Revenue Cycle Management (RCM) process.

• Ability to work independently and manage multiple accounts efficiently.

• High level of attention to detail and accuracy.

• Ability to work under pressure and meet strict deadlines.

• Strong interpersonal skills and a collaborative mindset.

• Willingness to learn and adapt to changing payer guidelines and processes.

Benefits

• Competitive salary with performance-based incentives.

• Night shift allowances.

• Health insurance and statutory benefits as per company policy.

• Paid leaves, holidays, and wellness programs.

• Continuous training and skill development opportunities.

• Clear career growth path within the US Healthcare domain.

Why Join Global MNC Tech?

• Work with a reputed global organization serving leading US healthcare clients.

• Gain exposure to diverse US payer systems and complex billing scenarios.

• Stable work environment with long-term career opportunities.

• Supportive management and process-driven work culture.

• Opportunity to enhance expertise in the high-demand US Healthcare RCM industry.

How to Apply

Interested candidates can apply by submitting their updated resume highlighting relevant US healthcare AR calling experience. Shortlisted candidates will be contacted for further interview rounds.