Job Summary

Global MNC Tech is seeking enthusiastic and customer-focused International Voice Process Executives to join our growing global support team. This role is ideal for fresh graduates who are eager to begin their careers in an international customer service environment. The executive will handle inbound and outbound voice interactions with customers from the US and UK, ensuring exceptional service delivery, issue resolution, and customer satisfaction while representing the brand professionally.

Key Responsibilities

• Handle inbound and outbound voice calls from international customers (US/UK markets).

• Provide accurate information, resolve customer queries, and address complaints efficiently.

• Maintain a high level of professionalism, empathy, and clarity during all customer interactions.

• Follow standard operating procedures (SOPs), quality guidelines, and compliance requirements.

• Document customer interactions and update records accurately in CRM systems.

• Meet individual and team performance metrics related to quality, productivity, and customer satisfaction.

• Escalate complex issues to the appropriate internal teams when required.

• Participate in training, coaching sessions, and continuous improvement initiatives.

Required Skills and Qualifications

• Excellent verbal communication skills in English with neutral or international accent.

• Strong listening and problem-solving abilities.

• Basic computer knowledge and ability to navigate multiple systems.

• Customer-centric mindset with a positive and professional attitude.

• Willingness to work in rotational shifts, including nights.

• Ability to work well in a team-oriented, fast-paced environment.

Experience

• Freshers are welcome to apply.

• Candidates with 0–2 years of experience in international voice/BPO/customer service roles will be an added advantage but not mandatory.

Working Hours

• US/UK shifts (rotational or fixed, depending on process requirements).

• 5 days working with rotational week-offs.

• Night shift allowances applicable as per company policy.

Knowledge, Skills, and Abilities

• Understanding of customer service principles and call-handling etiquette.

• Ability to adapt to different customer cultures and communication styles.

• Time management skills with attention to detail.

• Willingness to learn new processes, tools, and technologies.

• Stress management and ability to handle challenging customer situations calmly.

Benefits

• Competitive salary package with performance-based incentives.

• Night shift allowance and cab facility (as per company policy).

• Comprehensive training and onboarding for freshers.

• Health insurance and employee wellness programs.

• Paid leaves, holidays, and career development support.

• Opportunity for internal promotions and long-term career growth.

Why Join Global MNC Tech

• Work with a reputed global organization serving international clients.

• Excellent platform for freshers to start and grow their careers.

• Exposure to global customer service standards and best practices.

• Supportive work culture with continuous learning opportunities.

• Stable employment with clear career progression paths.

How to Apply

Interested candidates can apply by submitting their updated resume through the companys official career portal or by contacting the Global MNC Tech recruitment team. Shortlisted candidates will be contacted for further interview and assessment rounds.