Job Summary

Global MNC Tech is seeking a skilled and proactive Desktop Support Engineer to provide technical support to our US-based clients. The ideal candidate will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and network-related issues while maintaining a high standard of customer service. This role requires flexibility to work rotational night shifts to align with client operations.

The position offers an exciting opportunity to work in a global environment with exposure to cutting-edge technologies and a collaborative team culture.

Key Responsibilities

• Provide remote and on-site technical support to US clients, resolving hardware, software, and network issues promptly.

• Install, configure, and maintain desktops, laptops, peripherals, and software applications.

• Monitor system performance and troubleshoot issues to minimize downtime.

• Respond to helpdesk tickets and service requests, ensuring timely resolution.

• Maintain documentation of technical issues, resolutions, and IT processes.

• Collaborate with internal IT teams and vendors for escalated issues.

• Assist in deploying IT infrastructure upgrades and system patches.

• Provide guidance and training to end-users on IT tools, best practices, and security protocols.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Strong knowledge of Windows OS, Microsoft Office Suite, Active Directory, VPN, and common desktop applications.

• Familiarity with basic networking concepts (TCP/IP, DHCP, DNS).

• Experience with remote desktop tools and IT helpdesk ticketing systems.

• Excellent problem-solving and analytical skills.

• Strong communication skills with the ability to interact effectively with international clients.

• Ability to work independently and as part of a team.

Experience

• Minimum of 2–4 years of experience in desktop support, preferably supporting US or international clients.

• Experience in a rotational night shift environment is highly desirable.

Working Hours

• Rotational night shifts to support US client operations.

• Flexibility to work weekends or extended hours as required.

Knowledge, Skills, and Abilities

• In-depth understanding of desktop, laptop, and peripheral hardware troubleshooting.

• Strong grasp of IT service management best practices.

• Ability to multitask in a fast-paced environment while maintaining attention to detail.

• Strong interpersonal skills to provide excellent client support.

• Adaptability to work with evolving technologies and IT systems.

Benefits

• Competitive salary with performance-based incentives.

• Health insurance and wellness programs.

• Opportunities for skill development and certifications.

• Exposure to international client environments and modern IT systems.

• Supportive and inclusive work culture with career growth opportunities.

Why Join Global MNC Tech

Joining Global MNC Tech means becoming part of a dynamic, innovative, and globally recognized organization. You will gain exposure to cutting-edge technologies, collaborate with diverse teams, and enhance your career with professional growth opportunities. We value innovation, collaboration, and employee well-being, making this an ideal environment for driven IT professionals.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter highlighting relevant experience to us. Please include Desktop Support Engineer – US Clients in the subject line of your email. Shortlisted candidates will be contacted for further assessments and interviews.