Join our dynamic global support team as an International Chat Support Representative. This is a 100% non-voice role designed for tech-savvy communicators who excel at multitasking. You will be responsible for providing real-time solutions to global customers via digital chat platforms. We are looking for Immediate Joiners who can hit the ground running in a fast-paced, digital-first environment.

Key Responsibilities:

• Manage multiple concurrent chat sessions with international customers, ensuring high-quality and timely responses.

• Troubleshoot product inquiries, account issues, and service requests using a professional tone.

• Navigate internal databases and knowledge bases to provide accurate technical or general information.

• Escalate complex issues to the appropriate department while maintaining ownership of the customer experience.

• Maintain a high standard of CSAT (Customer Satisfaction) and FRT (First Response Time) scores.

Requirements:

• Education: High School Diploma required; Bachelors degree in Communications or IT preferred.

• Experience: 6 months – 2 years in a Chat Support or Email Support role (International BPO experience is a plus).

• Skills: Exceptional written English (grammar, spelling, and punctuation) and a typing speed of at least 40–50 WPM.

• Availability: Must be able to join within 0–7 days of selection.

Technical Requirements:

• Workspace: A dedicated, distraction-free home office setup.

• Connectivity: High-speed fiber internet (minimum 25 Mbps) with a stable power backup.

• Aptitude: Proficiency in using chat tools (Zendesk, Intercom, or LiveChat) and CRM software.

Work Details:

• Shift: Rotating 24/7 Roster (Includes Night Shifts and Weekends).

• Schedule: 5 Days Working / 2 Days Off (Rotational).

• Mode: Remote / Work from Home.

• Benefits: Competitive Salary, Performance Incentives, Health Insurance, and Internet Reimbursement.