Job Summary

Global MNC Tech is seeking a proactive and technically skilled Desktop Support Engineer L1 to join our dynamic IT support team for a leading MNC client. This role involves providing first-level technical support to end-users, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. The ideal candidate will be detail-oriented, customer-focused, and capable of working in a rotational shift environment to support global operations.

Key Responsibilities

• Provide first-level support for hardware, software, and network-related issues to end-users via phone, email, or ticketing system.

• Troubleshoot and resolve common IT issues including Windows OS, Microsoft Office Suite, peripheral devices, and VPN connectivity.

• Assist with installation, configuration, and maintenance of desktops, laptops, and other IT equipment.

• Escalate unresolved technical problems to higher-level support teams or vendors as necessary.

• Maintain accurate documentation of support requests, resolutions, and IT inventory.

• Ensure timely follow-up and closure of support tickets, maintaining high customer satisfaction.

• Support IT projects, including system upgrades, software deployments, and asset management.

• Adhere to IT policies, procedures, and security protocols.

Required Skills and Qualifications

• Diploma or Bachelors degree in Computer Science, Information Technology, or related field.

• Basic knowledge of Windows OS, Active Directory, Microsoft Office applications, and networking fundamentals.

• Familiarity with troubleshooting hardware and software issues, printers, and peripherals.

• Understanding of VPN, remote desktop tools, and ticketing systems (ServiceNow, Jira, etc.).

• Strong problem-solving, analytical, and communication skills.

• Customer-focused mindset with the ability to handle end-user issues professionally.

Experience

• 0–2 years of experience in IT support, desktop support, or helpdesk roles is preferred.

• Experience working in rotational shifts or supporting global clients is an advantage.

Working Hours

• Rotational shifts (including nights and weekends) to support 24/7 global operations.

• Flexibility to adapt to shift changes as per business requirements.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.

• Strong attention to detail and ability to follow troubleshooting protocols.

• Ability to work independently and as part of a collaborative team.

• Quick learner with a willingness to adapt to new technologies and processes.

• Strong time management skills to prioritize and handle multiple support requests efficiently.

Benefits

• Competitive salary and performance-based incentives.

• Health and wellness benefits, including medical coverage.

• Training and development opportunities to enhance technical skills.

• Exposure to a global MNC environment with international clients.

• Friendly and inclusive workplace culture.

Why Join Global MNC Tech?

• Be part of a leading multinational organization recognized for excellence in IT services.

• Gain hands-on experience supporting global clients and cutting-edge technologies.

• Career growth opportunities with structured learning and mentorship programs.

• Work in a collaborative environment that values innovation, teamwork, and employee well-being.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line: Application for Desktop Support Engineer L1 – Rotational Shift. Shortlisted candidates will be contacted for further assessment and interviews.