Flipkart Customer Support Executive – Voice/Non-Voice – Office Job

Job Title: Flipkart Customer Support Executive – Voice/Non-Voice
Job Type: Full-Time
Company: Flipkart
Department: Customer Service / Call Center

Job Summary:

Flipkart is hiring Customer Support Executives for voice and non-voice processes. In this office-based role, you will assist customers by resolving their queries, processing orders, and ensuring a smooth post-purchase experience. This is an excellent opportunity to join India’s leading e-commerce platform and grow in the customer service domain.

Key Responsibilities:

• Handle customer queries via phone calls (voice) or chat/email (non-voice).
• Resolve issues related to orders, payments, returns, refunds, and deliveries.
• Provide accurate and complete information in a professional manner.
• Maintain high levels of customer satisfaction through effective communication.
• Log customer interactions and update CRM systems accordingly.
• Escalate unresolved issues to higher support levels when necessary.
• Meet daily/weekly performance targets (AHT, CSAT, etc.).

Required Skills and Qualifications:

• Minimum qualification: 12th pass; graduation preferred.
• Proficient in Hindi, English, or regional languages (depending on location).
• Good communication skills—verbal (for voice) and written (for non-voice).
• Basic computer knowledge and typing speed (non-voice).
• Customer-centric attitude with problem-solving abilities.

Shift and Working Hours:

• Rotational shifts (Day/Night), including weekends.
• 6-day working week with 1 weekly off.

Experience:

• Freshers welcome; prior experience in BPO/Customer Support is an advantage.

Salary and Benefits:

• Competitive monthly salary (based on experience and process type).
• Performance-based incentives and bonuses.
• PF, ESI, and medical insurance benefits.
• Paid training and skill development programs.
• Comfortable office environment with canteen and transport (location-specific).

Why Join Flipkart:

Join one of India’s top customer service teams and be the voice of Flipkart. You’ll have the opportunity to grow professionally, work with supportive teams, and play a direct role in enhancing customer experience in a fast-paced, tech-driven company.

How to Apply:

Visit the Flipkart Careers Page or apply through authorized hiring partners or job portals. Walk-in interviews may be available at select locations.