Remote Customer Service Representative (Entry Level)

Job Summary:

Join Progressive Technology as a Remote Customer Service Representative! In this entry-level position, you will be the first point of contact for our customers, providing exceptional service and support. This role is perfect for individuals who are eager to start their career in customer service and thrive in a remote work environment.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with empathy and efficiency.
• Provide accurate information about products and services.
• Process orders, forms, and applications.
• Maintain and update customer records in our database.
• Collaborate with team members to improve service delivery and address recurring issues.
• Stay informed about company policies and product updates.

Required Skills and Qualifications:

• High school diploma or equivalent.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Basic computer skills and proficiency in using email and chat systems.
• A positive attitude and strong work ethic.

Experience:

• No prior experience required; however, experience in a customer service role is a plus.
• Training will be provided to ensure your success in this role.

Working Hours:

• Flexible schedule with options for full-time or part-time shifts.
• Must be available to work evenings and weekends as needed.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to work independently and as part of a team.
• Proficiency in using various customer service software and tools.
• Strong interpersonal skills and the ability to build rapport with customers.

Benefits:

• Competitive salary.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for career advancement and professional development.
• Flexible remote work environment.

Why Join:

At Progressive Technology, we value our employees and offer a supportive work environment where you can grow your career. As a Remote Customer Service Representative, you will gain valuable experience, receive comprehensive training, and have the flexibility to balance work and personal life from the comfort of your home.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their interest and qualifications for the role to us. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for an interview.