Deskside Support Engineer | WFH

Job Summary:

As a Deskside Support Engineer at Progressive Technology, you will provide high-level technical support to our remote workforce, ensuring the efficient operation of desktop systems and resolving technical issues. You will be the primary point of contact for employees experiencing hardware and software problems, delivering solutions in a timely and professional manner.

Key Responsibilities:

• Technical Support: Offer comprehensive support for hardware, software, and network issues encountered by employees.
• Troubleshooting: Diagnose and resolve technical problems related to desktop systems, printers, and peripherals.
• Installation and Configuration: Set up, install, and configure desktop hardware and software according to company standards.
• Documentation: Maintain accurate records of support requests, solutions provided, and inventory of hardware and software.
• Collaboration: Work closely with other IT team members and departments to escalate complex issues and implement solutions.
• Training: Provide guidance and training to employees on the use of new technologies and best practices.
• Maintenance: Perform regular maintenance on desktops, ensuring systems are up-to-date and secure.

Required Skills and Qualifications:

• Technical Expertise: Proficient in Windows and macOS operating systems, as well as common software applications.
• Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.
• Communication: Excellent verbal and written communication skills for interacting with remote employees.
• Customer Service: Demonstrated ability to deliver high-quality customer service and maintain a positive attitude.
• Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Experience:

• Experience: Previous experience in a technical support or IT support role is preferred, but not mandatory.
• Technical Skills: Familiarity with remote desktop support tools and techniques is advantageous.

Working Hours:

• Hours: Full-time position with flexible working hours, including occasional on-call support as needed.

Knowledge, Skills, and Abilities:

• Technical Proficiency: Knowledge of desktop hardware and software troubleshooting.
• Organizational Skills: Ability to manage multiple support requests and prioritize tasks effectively.
• Adaptability: Comfortable working in a remote environment and adapting to changing technology and processes.
• Attention to Detail: Precise and methodical approach to problem resolution and documentation.

Benefits:

• Compensation: Competitive salary based on experience.
• Health Benefits: Comprehensive health, dental, and vision insurance.
• Retirement: 401(k) plan with company matching.
• Work-Life Balance: Flexible working hours and remote work options.
• Professional Development: Opportunities for training and certification reimbursement.

Why Join Progressive Technology?

• Innovative Environment: Join a forward-thinking company that values technology and innovation.
• Growth Opportunities: Take advantage of career development and advancement opportunities within the organization.
• Supportive Culture: Be part of a supportive and collaborative team that values each member’s contributions.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to [email address]. Please include “Deskside Support Engineer Application” in the subject line. Applications will be reviewed on a rolling basis.