We are looking for a German-Speaking Customer Support – Work from Home Opportunity to join our remote team! In this role, you will assist customers by providing outstanding support via email, chat, and phone in German and English. You will be responsible for resolving customer inquiries, troubleshooting issues, and ensuring a smooth customer experience.
If you are fluent in German, customer-focused, and enjoy problem-solving, this is a fantastic opportunity to work fully remotely with a dynamic international team!
Key Responsibilities
- Communicate with customers via email, chat, and phone in German and English.
- Provide friendly and professional customer support while resolving issues effectively.
- Help customers with product information, troubleshooting, and account-related queries.
- Accurately document and track customer interactions using a CRM system.
- Work closely with other teams to improve customer satisfaction and resolve complex cases.
- Stay updated on company policies, product updates, and industry trends.
Required Skills and Qualifications
- Fluent in German (C1/C2 level) and English (B2 or higher).
- Excellent communication and problem-solving skills.
- Strong ability to handle customer interactions with patience, empathy, and professionalism.
- Ability to multitask and manage time efficiently.
- Previous experience in customer support, call centers, or helpdesk is a plus.
- Basic knowledge of CRM tools (Salesforce, Zendesk, Freshdesk) is an advantage.
Experience
- Entry-level to experienced candidates are welcome to apply.
- Prior experience in customer service, e-commerce, tech support, or similar fields is beneficial.
Working Hours
- Full-time and part-time positions available.
- Flexible working hours, including evenings and weekends depending on customer demand.
- 100% remote work, allowing you to work from anywhere with a stable internet connection.
Benefits
- Competitive salary + performance-based bonuses.
- Work from home with flexible scheduling.
- Career development opportunities in a growing company.
- Supportive and international team culture.
- Paid training and continuous learning programs.
Why Join Us?
- Work in a dynamic and international remote team.
- Be part of a customer-first company with excellent employee support.
- Opportunities for career growth and skill development.
- Work comfortably from home while helping customers worldwide.
How to Apply
Interested? Submit your resume and cover letter in German and English to us.
Join us today and start your remote career in German-speaking customer support!