Customer Chat AND Voice Support – Flipkart Remote Jobs (Apply Now)

Flipkart

Available Locations: Bengaluru, Karnataka

Job Description

Job Title: Customer Chat and Voice Support – Flipkart Remote Jobs (Apply Now)


Location: Remote (India)


Job Type: Full-Time / Part-Time


Start Date: Immediate


Experience Level: Entry-Level to Mid-Level


Flipkart is hiring dynamic and tech-savvy individuals for Customer Chat and Voice Support roles to join our remote customer service team. If you're passionate about helping people, love solving problems, and are comfortable handling both chat and voice communication channels, this role is for you. Whether you're a fresher or have previous BPO experience, you’ll be trained to deliver top-tier support for India’s leading e-commerce platform.



Key Responsibilities



  • Multichannel Support: Manage customer interactions through live chat and voice calls to assist with order tracking, returns, payments, and other service-related queries

  • Problem Solving: Resolve issues effectively by identifying customer needs and offering appropriate solutions

  • Communication: Provide clear, concise, and empathetic responses in a professional tone

  • Case Logging: Accurately document all customer interactions in the CRM system

  • Policy Adherence: Follow company guidelines, scripts, and escalation procedures to maintain service quality standards

  • Customer Satisfaction: Ensure a positive customer experience through timely resolution and proactive communication



Qualifications & Requirements



  • 0–2 years of experience in BPO/customer service (Freshers encouraged to apply)

  • Proficient in English and Hindi; knowledge of other Indian languages is a plus

  • Comfortable handling both chat and voice-based interactions

  • Ability to multitask using different software tools and browsers

  • Must have a laptop/desktop with webcam, stable internet connection, and a quiet home environment

  • Willing to work in rotational shifts including weekends and public holidays



Benefits



  • Fully remote work setup with flexible hours

  • Competitive salary package with shift allowances and performance incentives

  • Paid training and onboarding support

  • Opportunity to grow within Flipkart’s vast customer service network

  • Inclusive and supportive virtual team culture

  • Access to career development and upskilling resources



How to Apply


To apply, please send:



  • Your most recent resume

  • A short cover letter describing your communication skills and interest in remote support roles

  • Your availability and preferred working hours


Apply now to join Flipkart’s dedicated remote support team and play a key role in enhancing the customer experience!

Apply Now

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