Flipkart BPO Jobs – Work From Home Customer Service Roles for Freshers

Flipkart

Available Locations: Bengaluru, Karnataka

Job Description

Job Title: Flipkart BPO Jobs – Work From Home Customer Service Roles for Freshers


Location: Remote (India)


Job Type: Full-Time / Part-Time


Start Date: Immediate


Experience Level: Entry-Level / Freshers Welcome


Flipkart is looking for enthusiastic and customer-focused individuals to join our remote customer service team. As a Work From Home BPO Executive, you will be the first point of contact for our valued customers, helping them with queries, order issues, and service support. This role is ideal for freshers or candidates with minimal experience who are eager to start a rewarding career in customer support with one of India’s leading e-commerce platforms.



Key Responsibilities



  • Customer Support: Handle incoming calls, chats, or emails from Flipkart customers related to orders, delivery, returns, and product information

  • Issue Resolution: Address customer complaints, resolve issues promptly, and escalate complex cases to the appropriate team

  • Communication: Provide accurate and clear information to customers in a friendly and professional manner

  • Follow-Up: Ensure customer issues are resolved effectively and follow up when necessary

  • Data Entry: Accurately log interactions in the internal CRM system

  • Adherence: Follow defined scripts, policies, and processes to meet quality and compliance standards



Qualifications & Requirements



  • Freshers or candidates with up to 1 year of experience in customer service or BPO

  • Excellent communication skills in English and Hindi (additional regional languages are a plus)

  • Basic computer skills and ability to work with customer service software/tools

  • A positive, empathetic, and problem-solving mindset

  • High-speed internet connection and a quiet workspace at home

  • Willingness to work in rotational shifts, including weekends and holidays



Benefits



  • Work-from-home flexibility with zero commute

  • Paid training provided for all selected candidates

  • Attractive salary package with performance-based incentives

  • Opportunity to work with a leading Indian e-commerce brand

  • Friendly and supportive virtual team environment

  • Growth opportunities and internal job movement



How to Apply


To apply, please submit:



  • An updated resume highlighting your communication skills or any prior customer-facing experience

  • A short cover letter or note explaining why you’re interested in this role

  • Your preferred shift timing and availability to join


Ready to kickstart your career in customer service? Apply today and become a part of Flipkart’s mission to deliver exceptional experiences to every customer!

Apply Now

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